Customer Experience & Rental Sales Specialist

Hankey Group; Santa Ana (CA); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Paid holidays

Insurance (Medical/Dental/Vision)

401(k) + ESOP

Job summary

Midway Car Rental in California seeks a customer-focused rental agent to enhance the rental experience for customers. You will apply focused sales techniques, understand fleet details, disclose terms, and secure signatures to finalize transactions.

The role requires 1–2 years of customer service and 6+ months of sales experience, with strong English communication. The position offers day, night, weekend, and holiday availability and a pro-customer environment.

Qualifications

• 1-2 years of customer service experience.
• 6+ months of sales experience.
• Strong English communication skills, both verbal and written.
• Clean driving record; MVR monitoring; no major violations in 5–7 years.

Responsibilities

• Demonstrate exceptional customer service while applying focused sales techniques to determine customer needs to enhance their rental experience.
• Understand the Ins and Outs of the business with an ownership attitude.
• Prepare rental and return documents accurately and completely. Disclose rates, additional charges, rental terms and conditions, and obtain proper customer signatures.
• Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.
• Assist customers by effectively responding to or resolving customer service issues.
• Maintain a professional appearance in both personal dress and office cleanliness.
• Perform other customer-related duties to ensure our service exceeds customer expectations.
• Process the Daily Business Report and other revenue reporting functions in an efficient and timely manner.
• Perform other duties as assigned by management. (*May include office/lot cleaning as well as car washing/vacuuming responsibilities)

Skills

Customer service

Sales experience

English communication

Multi-tasking

Attention to detail

Organized

High energy

Job description

Midway Car Rental in California seeks a customer-focused rental agent to enhance the rental experience for customers. You will apply focused sales techniques, understand fleet details, disclose terms, and secure signatures to finalize transactions.

The role requires 1–2 years of customer service and 6+ months of sales experience, with strong English communication. The position offers day, night, weekend, and holiday availability and a pro-customer environment.