Rental Coordinator & Customer Experience Pro

Norfolk Motor Company; Norfolk (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Norfolk Motor Company is seeking a friendly Rental Agent to manage full-cycle rental arrangements and coordinate vehicle deliveries. This role emphasizes exceptional customer service, strong communication, and attention to detail in a busy rental location.

Responsibilities include opening/closing the rental department, handling inquiries, maintaining rental records, and coordinating with body shops and dealers. A clean driving record and legal age are required, with Spanish a plus.

Qualifications

• Must be 18 or older to meet insurance requirements.
• Valid in-state driver's license with a clean driving record (MVR).
• Professional appearance with excellent verbal and written communication skills in English (Spanish fluency is a plus).
• Proficient computer skills and the ability to handle mathematical concepts (pricing, rates, ratios, and percentages).
• Ability to collect data, establish facts, and draw valid conclusions to solve customer problems.

Responsibilities

• Handle all rental arrangements, ensure agreements are completed correctly, and coordinate the delivery of pre-arranged rentals.
• Responsible for the opening and closing of the Rental Department based on published hours.
• Check in returns, inspect for damage, monitor mileage/condition, and coordinate necessary repairs or detailing.
• Collect all monies due from customers and insurance companies; maintain all rental records.
• Contact customers who have failed to return vehicles at the agreed-upon time.
• Handle incoming phone and internet leads; answer customer questions regarding vehicle needs and dealership products.
• Maintain strong business relationships with body shops and frequent rental promoters.
• Maintain a thorough understanding of dealership inventory, automotive terminology, and technological changes.
• Adhere to all federal, state, and local laws governing retail auto sales and company safety policies.
• Fills vehicle with fuel, if needed.

Skills

Verbal communication

Written communication

Customer service

Pricing math

Data collection

Background checks compliance

Spanish language (optional)

Job description

Norfolk Motor Company is seeking a friendly Rental Agent to manage full-cycle rental arrangements and coordinate vehicle deliveries. This role emphasizes exceptional customer service, strong communication, and attention to detail in a busy rental location.

Responsibilities include opening/closing the rental department, handling inquiries, maintaining rental records, and coordinating with body shops and dealers. A clean driving record and legal age are required, with Spanish a plus.