Rental Experience Specialist

Hertz; Fairfield (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Discounts on rentals

Medical/Dental/Vision

Life Insurance

401(k) matching

Parental leave

Employee assistance program

Job summary

Hertz in Fairfield, CA is seeking a customer-focused associate to assist with rental car reservations, processing rentals, and ensuring vehicles are clean and ready for pickup. You will handle post-rental inquiries and support the rental and billing process in a fast-paced environment.

You’ll answer calls about the Hertz/Lyft/Uber Rental Car Program, help maximize revenue, and follow procedures to provide a top-notch customer experience.

Qualifications

• Fast-paced environment experience
• Professionalism, enthusiasm and strong communication
• Previous customer service experience
• Excellent time management and organization

Responsibilities

• Assist with rental reservations and processing
• Provide clean and safe vehicles for pickup
• Handle post-rental inquiries involving rentals and billing
• Answer inquiries about the Hertz/Lyft/Uber Rental Car Program and related procedures
• Maximize revenue opportunities by addressing customer needs and objections
• Ensure vehicles are prepared for pickup and perform basic vehicle condition checks

Skills

Customer service

Communication skills

Time management

Organizational skills

Interpersonal skills

Overtime readiness

Job description

Hertz in Fairfield, CA is seeking a customer-focused associate to assist with rental car reservations, processing rentals, and ensuring vehicles are clean and ready for pickup. You will handle post-rental inquiries and support the rental and billing process in a fast-paced environment.

You’ll answer calls about the Hertz/Lyft/Uber Rental Car Program, help maximize revenue, and follow procedures to provide a top-notch customer experience.