Customer Experience Associate — Fast-Paced Service & Growth

Hertz; Oakland (CA); Hybrid; USD 29,000 - 30,000; Full time

Job summary

Hertz in Oakland is seeking a Customer Service Associate to provide world-class service to rental car customers at the counter and during returns. You will greet customers, answer inquiries, and help process rentals with a friendly, professional approach.

The role emphasizes accuracy in documentation, presenting Hertz products, and coordinating with teammates to keep wait times low while delivering an expeditious, courteous customer experience.

Qualifications

• Customer service mindset with focus on helpful, courteous support.
• Proficient in English, both spoken and written.
• Ability to multi-task in a fast-paced environment.
• Comfort with computer systems and basic typing.

Responsibilities

• Provide world-class service to rental customers at the counter and during returns.
• Greet customers with a friendly, professional demeanor and assist with directions and information.
• Explain rental terms, confirm rates, and review charges at vehicle return.
• Assist with optional products and ensure smooth rental documentation.
• Coordinate with team to minimize wait times and deliver efficient service.

Skills

Customer service

English proficiency

Multi-tasking

Communication

Teamwork

Computer skills

Attention to detail

Tools

CRM software

Typing skills

Job description

Hertz in Oakland is seeking a Customer Service Associate to provide world-class service to rental car customers at the counter and during returns. You will greet customers, answer inquiries, and help process rentals with a friendly, professional approach.

The role emphasizes accuracy in documentation, presenting Hertz products, and coordinating with teammates to keep wait times low while delivering an expeditious, courteous customer experience.