Rental Damage Recovery Specialist

Foley, Inc.; Piscataway Township (NJ); Hybrid; USD 45,000 - 75,000; Full time

Job summary

Foley, Incorporated is hiring a Rental Damage Recovery Analyst in Piscataway, NJ. The role focuses on reviewing equipment movement records, identifying and resolving rental damage, and keeping clients informed about findings and progression.

Responsibilities include coordinating with Service, Rental Operations, Shop, and Parts teams to ensure timely damage assessments, repairs, and cost estimates, while maintaining strong customer relationships and accurate documentation.

Qualifications

• High school diploma or equivalent; additional technical, vocational, or industry-related training is a plus.
• Minimum of 3–5 years of progressive customer service and service operations experience, with a proven track record of delivering exceptional customer support and improving efficiency.
• Excellent communication and interpersonal skills; both verbal and written.
• Strong project management, time management, and ability to work independently in a fast-paced environment.

Responsibilities

• Review equipment movement records to identify, document, and manage rental damage through resolution.
• Notify customers of damage findings, provide status updates, and maintain documentation throughout the recovery process.
• Coordinate with Service, Rental Operations, Shop, and Parts teams for timely damage assessments, repairs, and cost estimates.
• Investigate, negotiate, and resolve damage claims and disputes while maintaining customer relationships.
• Manage work orders, service calls, invoicing, and billing activities to support damage recovery and revenue collection.
• Analyze damage trends, recovery results, and data to improve processes and maximize recovery performance.
• Support business reviews, reporting, and continuous improvement initiatives to enhance program effectiveness and customer service.

Skills

Customer service

Communication

Project management

Time management

Multitasking

Education

High school diploma

Tools

Outlook

Excel

Word

SIS

Job description

Foley, Incorporated is hiring a Rental Damage Recovery Analyst in Piscataway, NJ. The role focuses on reviewing equipment movement records, identifying and resolving rental damage, and keeping clients informed about findings and progression.

Responsibilities include coordinating with Service, Rental Operations, Shop, and Parts teams to ensure timely damage assessments, repairs, and cost estimates, while maintaining strong customer relationships and accurate documentation.