Rental Damage Recovery Analyst — Customer-Focused Ops

Foley; Bensalem Township (Bucks County); On-site; USD 70,000 - 75,000; Full time

Job summary

Foley, Incorporated is seeking a Rental Damage Recovery Analyst in Bensalem, PA to review damage records, coordinate with customer service and operations, and drive recovery and revenue through accurate documentation and effective claims resolution.

The role requires 3–5 years of relevant experience, strong communication, and proficiency with MS Office and SIS. This full-time position supports service, rental operations, and continuous improvement initiatives.

Qualifications

• High school diploma or equivalent required; technical training a plus.
• 3–5 years in customer service and service operations with a proven track record.
• Excellent verbal and written communication and interpersonal skills.
• Strong project and time management; ability to work independently in a fast-paced environment.
• Experience with Outlook, Excel, Word, SIS, and related software.

Responsibilities

• Review equipment movement records to identify, document, and manage rental damage through resolution.
• Notify customers of damage findings, provide status updates, and maintain accurate documentation throughout the recovery process.
• Coordinate with Service, Rental Operations, Shop, and Parts teams to ensure timely damage assessments, repairs, and cost estimates.
• Investigate, negotiate, and resolve damage claims and disputes while maintaining strong customer relationships.
• Manage work orders, service calls, invoicing, and billing activities to support damage recovery and revenue collection.
• Analyze damage trends, recovery results, and operational data to improve processes and maximize recovery performance.
• Support business reviews, reporting, and continuous improvement initiatives to enhance program effectiveness and customer service.

Skills

Customer service

Communication

Project management

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

SIS

Job description

Foley, Incorporated is seeking a Rental Damage Recovery Analyst in Bensalem, PA to review damage records, coordinate with customer service and operations, and drive recovery and revenue through accurate documentation and effective claims resolution.

The role requires 3–5 years of relevant experience, strong communication, and proficiency with MS Office and SIS. This full-time position supports service, rental operations, and continuous improvement initiatives.