Damage Recovery & Claims Specialist - Rentals

Foley, Incorporated; Bensalem Township (Bucks County); On-site; USD 48,000 - 65,000; Full time

Job summary

Foley, Incorporated seeks a Damage Recovery Coordinator to manage rental damage investigations, coordinate with Service, Rental Operations, Shop, and Parts teams, and drive revenue recovery in a fast-paced environment.

You will review equipment movement records, communicate findings to customers, and lead process improvements to maximize recovery results while maintaining strong customer relationships across departments.

Qualifications

• High school diploma or equivalent required; additional technical, vocational, or industry-related training is a plus.
• 3-5 years of progressive customer service and service operations experience.
• Excellent verbal and written communication skills.
• Strong project and time management; ability to multi-task in fast-paced environment.
• Experience with Outlook, Excel, Word, SIS, and related software.

Responsibilities

• Review equipment movement records to identify, document, and manage rental damage through resolution.
• Notify customers of damage findings, provide status updates, and maintain accurate documentation throughout the recovery process.
• Coordinate with Service, Rental Operations, Shop, and Parts teams to ensure timely damage assessments, repairs, and cost estimates.
• Investigate, negotiate, and resolve damage claims and disputes while maintaining strong customer relationships.
• Manage work orders, service calls, invoicing, and billing activities to support damage recovery and revenue collection.
• Analyze damage trends, recovery results, and operational data to improve processes and maximize recovery performance.
• Support business reviews, reporting, and continuous improvement initiatives to enhance program effectiveness and customer service.

Skills

Customer service

Operations experience

Communication

Time management

Independent work

Education

High school diploma

Tools

SIS

Microsoft Outlook

Excel

Word

Job description

Foley, Incorporated seeks a Damage Recovery Coordinator to manage rental damage investigations, coordinate with Service, Rental Operations, Shop, and Parts teams, and drive revenue recovery in a fast-paced environment.

You will review equipment movement records, communicate findings to customers, and lead process improvements to maximize recovery results while maintaining strong customer relationships across departments.