Rental Damage Recovery Analyst - Bensalem, PA

Foley, Incorporated; Bensalem Township (Bucks County); Vor Ort; USD 48.000 - 65.000; Vollzeit

Zusammenfassung

Foley, Incorporated seeks a Damage Recovery Coordinator to manage rental damage investigations, coordinate with Service, Rental Operations, Shop, and Parts teams, and drive revenue recovery in a fast-paced environment.

You will review equipment movement records, communicate findings to customers, and lead process improvements to maximize recovery results while maintaining strong customer relationships across departments.

Qualifikationen

• High school diploma or equivalent required; additional technical, vocational, or industry-related training is a plus.
• 3-5 years of progressive customer service and service operations experience.
• Excellent verbal and written communication skills.
• Strong project and time management; ability to multi-task in fast-paced environment.
• Experience with Outlook, Excel, Word, SIS, and related software.

Aufgaben

• Review equipment movement records to identify, document, and manage rental damage through resolution.
• Notify customers of damage findings, provide status updates, and maintain accurate documentation throughout the recovery process.
• Coordinate with Service, Rental Operations, Shop, and Parts teams to ensure timely damage assessments, repairs, and cost estimates.
• Investigate, negotiate, and resolve damage claims and disputes while maintaining strong customer relationships.
• Manage work orders, service calls, invoicing, and billing activities to support damage recovery and revenue collection.
• Analyze damage trends, recovery results, and operational data to improve processes and maximize recovery performance.
• Support business reviews, reporting, and continuous improvement initiatives to enhance program effectiveness and customer service.

Kenntnisse

Customer service

Operations experience

Communication

Time management

Independent work

Ausbildung

High school diploma

Tools

SIS

Microsoft Outlook

Excel

Word

Jobbeschreibung

Job Description

• Review equipment movement records to identify, document, and manage rental damage through resolution.
• Notify customers of damage findings, provide status updates, and maintain accurate documentation throughout the recovery process.
• Coordinate with Service, Rental Operations, Shop, and Parts teams to ensure timely damage assessments, repairs, and cost estimates.
• Investigate, negotiate, and resolve damage claims and disputes while maintaining strong customer relationships.
• Manage work orders, service calls, invoicing, and billing activities to support damage recovery and revenue collection.
• Analyze damage trends, recovery results, and operational data to improve processes and maximize recovery performance.
• Support business reviews, reporting, and continuous improvement initiatives to enhance program effectiveness and customer service.

Recommended Qualifications

• High school diploma or equivalent required; additional technical, vocational, or industry-related training is a plus.
• Minimum of 3-5 years of progressive customer service and service operations experience, with a proven track record of delivering exceptional customer support, improving operational efficiency, and providing customer-focused solutions.
• Excellent communication and interpersonal skills; both verbal and written.
• Strong project management, time management, ability to work independently and multi-task effectively in a fast-paced environment.
• Experience with Microsoft Outlook, Excel, Word, SIS, and other position related software.

Equal Opportunity Employer. Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.