Rental Damage Recovery Analyst - Bensalem, PA

Foley, Inc.; Bensalem Township (Bucks County); On-site; USD 52,000 - 72,000; Full time

Job summary

Foley, Incorporated is seeking an experienced professional to manage rental damage recovery, coordinate with service and operations teams, and maintain close communication with customers. The role emphasizes accurate documentation, timely cost estimates, and revenue support while fostering strong client relationships.

The ideal candidate has 3–5 years in service operations, excellent communication, and proficient in Outlook, Excel, Word, and SIS.

Qualifications

• High school diploma or equivalent.
• 3–5 years of progressive customer service and service operations experience.
• Excellent communication and interpersonal skills.
• Strong project management and time management; able to multitask.
• Experience with Microsoft Outlook, Excel, Word, SIS, and related software.

Responsibilities

• Review equipment movement records to identify, document, and manage rental damage through resolution.
• Notify customers of damage findings, provide status updates, and maintain accurate documentation throughout the recovery process.
• Coordinate with Service, Rental Operations, Shop, and Parts teams to ensure timely damage assessments, repairs, and cost estimates.
• Investigate, negotiate, and resolve damage claims and disputes while maintaining strong customer relationships.
• Manage work orders, service calls, invoicing, and billing activities to support damage recovery and revenue collection.
• Analyze damage trends, recovery results, and operational data to improve processes and maximize recovery performance.
• Support business reviews, reporting, and continuous improvement initiatives to enhance program effectiveness and customer service.

Skills

Customer service

Service operations

Communication

Project management

Time management

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

SIS

Job description

JOB DESCRIPTION:

• Review equipment movement records to identify, document, and manage rental damage through resolution.
• Notify customers of damage findings, provide status updates, and maintain accurate documentation throughout the recovery process.
• Coordinate with Service, Rental Operations, Shop, and Parts teams to ensure timely damage assessments, repairs, and cost estimates.
• Investigate, negotiate, and resolve damage claims and disputes while maintaining strong customer relationships.
• Manage work orders, service calls, invoicing, and billing activities to support damage recovery and revenue collection.
• Analyze damage trends, recovery results, and operational data to improve processes and maximize recovery performance.
• Support business reviews, reporting, and continuous improvement initiatives to enhance program effectiveness and customer service.

RECOMMENDED QUALIFICATIONS:

• High school diploma or equivalent required; additional technical, vocational, or industry-related training is a plus.
• Minimum of 3-5 years of progressive customer service and service operations experience, with a proven track record of delivering exceptional customer support, improving operational efficiency, and providing customer-focused solutions.
• Excellent communication and interpersonal skills; both verbal and written.
• Strong project management, time management, ability to work independently and multi-task effectively in a fast-paced environment.
• Experience with Microsoft Outlook, Excel, Word, SIS, and other position related software.

Equal Opportunity Employer

Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.