Rental Damage Recovery Analyst - Piscataway, NJ

Foley; Piscataway Township (NJ); On-site; USD 70,000 - 75,000; Full time

Job summary

Foley in Piscataway, NJ is seeking a Rental Damage Recovery Analyst to review equipment movement records and manage damage recovery processes. You will coordinate with service, rental operations, shop, and parts teams to ensure timely damage assessments and cost estimates, while maintaining clear customer communication.

The role requires 3-5 years of customer service and service operations experience, strong communication, and project management skills.

Qualifications

• Minimum 3-5 years of progressive customer service and service operations experience.
• Excellent communication and interpersonal skills; both verbal and written.
• Strong project management, time management, ability to work independently and multi-task effectively in a fast-paced environment.
• Experience with Microsoft Outlook, Excel, Word, SIS, and other position related software.

Responsibilities

• Review equipment movement records to identify, document, and manage rental damage through resolution.
• Notify customers of damage findings, provide status updates, and maintain accurate documentation throughout the recovery process.
• Coordinate with Service, Rental Operations, Shop, and Parts teams to ensure timely damage assessments, repairs, and cost estimates.
• Investigate, negotiate, and resolve damage claims and disputes while maintaining strong customer relationships.
• Manage work orders, service calls, invoicing, and billing activities to support damage recovery and revenue collection.
• Analyze damage trends, recovery results, and operational data to improve processes and maximize recovery performance.
• Support business reviews, reporting, and continuous improvement initiatives to enhance program effectiveness and customer service.

Skills

Customer service

Communication

Project management

Microsoft Outlook

Excel

Education

High school diploma

Tools

SIS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Rental Damage Recovery Analyst - Piscataway, NJ

Full Time Piscataway, NJ, US

6 days ago Requisition ID: 1235

Salary Range: $70,000.00 To $75,000.00 Annually

JOB DESCRIPTION:

• Review equipment movement records to identify, document, and manage rental damage through resolution.
• Notify customers of damage findings, provide status updates, and maintain accurate documentation throughout the recovery process.
• Coordinate with Service, Rental Operations, Shop, and Parts teams to ensure timely damage assessments, repairs, and cost estimates.
• Investigate, negotiate, and resolve damage claims and disputes while maintaining strong customer relationships.
• Manage work orders, service calls, invoicing, and billing activities to support damage recovery and revenue collection.
• Analyze damage trends, recovery results, and operational data to improve processes and maximize recovery performance.
• Support business reviews, reporting, and continuous improvement initiatives to enhance program effectiveness and customer service.

RECOMMENDED QUALIFICATIONS:

• High school diploma or equivalent required; additional technical, vocational, or industry-related training is a plus.
• Minimum of 3-5 years of progressive customer service and service operations experience, with a proven track record of delivering exceptional customer support, improving operational efficiency, and providing customer-focused solutions.
• Excellent communication and interpersonal skills; both verbal and written.
• Strong project management, time management, ability to work independently and multi-task effectively in a fast-paced environment.
• Experience with Microsoft Outlook, Excel, Word, SIS, and other position related software.

Equal Opportunity Employer

Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.