Rental Damage Recovery Specialist

Foley, Inc.; Bensalem Township (Bucks County); On-site; USD 52,000 - 72,000; Full time

Job summary

Foley, Incorporated is seeking an experienced professional to manage rental damage recovery, coordinate with service and operations teams, and maintain close communication with customers. The role emphasizes accurate documentation, timely cost estimates, and revenue support while fostering strong client relationships.

The ideal candidate has 3–5 years in service operations, excellent communication, and proficient in Outlook, Excel, Word, and SIS.

Qualifications

• High school diploma or equivalent.
• 3–5 years of progressive customer service and service operations experience.
• Excellent communication and interpersonal skills.
• Strong project management and time management; able to multitask.
• Experience with Microsoft Outlook, Excel, Word, SIS, and related software.

Responsibilities

• Review equipment movement records to identify, document, and manage rental damage through resolution.
• Notify customers of damage findings, provide status updates, and maintain accurate documentation throughout the recovery process.
• Coordinate with Service, Rental Operations, Shop, and Parts teams to ensure timely damage assessments, repairs, and cost estimates.
• Investigate, negotiate, and resolve damage claims and disputes while maintaining strong customer relationships.
• Manage work orders, service calls, invoicing, and billing activities to support damage recovery and revenue collection.
• Analyze damage trends, recovery results, and operational data to improve processes and maximize recovery performance.
• Support business reviews, reporting, and continuous improvement initiatives to enhance program effectiveness and customer service.

Skills

Customer service

Service operations

Communication

Project management

Time management

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

SIS

Job description

Foley, Incorporated is seeking an experienced professional to manage rental damage recovery, coordinate with service and operations teams, and maintain close communication with customers. The role emphasizes accurate documentation, timely cost estimates, and revenue support while fostering strong client relationships.

The ideal candidate has 3–5 years in service operations, excellent communication, and proficient in Outlook, Excel, Word, and SIS.