Rental Damage Recovery Specialist

Foley; Piscataway Township (NJ); On-site; USD 70,000 - 75,000; Full time

Job summary

Foley in Piscataway, NJ is seeking a Rental Damage Recovery Analyst to review equipment movement records and manage damage recovery processes. You will coordinate with service, rental operations, shop, and parts teams to ensure timely damage assessments and cost estimates, while maintaining clear customer communication.

The role requires 3-5 years of customer service and service operations experience, strong communication, and project management skills.

Qualifications

• Minimum 3-5 years of progressive customer service and service operations experience.
• Excellent communication and interpersonal skills; both verbal and written.
• Strong project management, time management, ability to work independently and multi-task effectively in a fast-paced environment.
• Experience with Microsoft Outlook, Excel, Word, SIS, and other position related software.

Responsibilities

• Review equipment movement records to identify, document, and manage rental damage through resolution.
• Notify customers of damage findings, provide status updates, and maintain accurate documentation throughout the recovery process.
• Coordinate with Service, Rental Operations, Shop, and Parts teams to ensure timely damage assessments, repairs, and cost estimates.
• Investigate, negotiate, and resolve damage claims and disputes while maintaining strong customer relationships.
• Manage work orders, service calls, invoicing, and billing activities to support damage recovery and revenue collection.
• Analyze damage trends, recovery results, and operational data to improve processes and maximize recovery performance.
• Support business reviews, reporting, and continuous improvement initiatives to enhance program effectiveness and customer service.

Skills

Customer service

Communication

Project management

Microsoft Outlook

Excel

Education

High school diploma

Tools

SIS

Job description

Foley in Piscataway, NJ is seeking a Rental Damage Recovery Analyst to review equipment movement records and manage damage recovery processes. You will coordinate with service, rental operations, shop, and parts teams to ensure timely damage assessments and cost estimates, while maintaining clear customer communication.

The role requires 3-5 years of customer service and service operations experience, strong communication, and project management skills.