Rental Coordinator

Ohio Machinery Co.; Ohio; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k): Match and employer discretion

Health Insurance

Dental & Vision Insurance

Credit Union membership

Life Insurance

Short-Term Disability

Long-Term Disability

Scholarships for spouses and children

compensation: bonuses and profit分享

Job summary

Ohio CAT Rental Store is seeking a Rental Coordinator who will be the primary contact for customers, salesmen, and company personnel. The role focuses on coordinating rental sales and support services for the branch fleet, determining customer needs, and handling reservations.

The ideal candidate has strong customer service, ability to manage multiple tasks, good organizational skills, and knowledge of equipment applications. Hours are 7am-4pm with comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Three years of experience in customer service, preferably in heavy equipment or rental.
• Excellent computer skills – MS Office proficiency required.
• Understand and explain the LDW policy.
• Explain equipment applications and key performance specifications.
• Knowledge of common rental equipment and service offerings.
• Understand construction phases to advise applications.

Responsibilities

• Serve as the primary contact for customers, salesmen, and other personnel for the CAT Rental Store.
• Coordinate rental sales and support services and manage reservations.
• Ensure effective communication and information flow within the branch fleet.

Skills

Customer service

Multi-tasking

Organization

Mechanical aptitude

Communication skills

Education

High school diploma or equivalent

Tools

MS Office

Job description

Description

FindYOUR fit at Ohio CAT Rental Store (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

HOURS:

7am-4pm

JOB SUMMARY:

This individual will be the primary contact for all customers, salesmen, and other company personnel for the CAT Rental Store. The Rental Coordinator is responsible for coordinating the rental sales/support services, communication, and information flow of the branch equipment rental fleet by determining customer rental needs and handling all corresponding rental reservations.

JOB QUALIFICATIONS:

• High school diploma or equivalent required.
• Three years of experience in customer service, preferred experience in the heavy equipment and/or equipment rental industry.
• Excellent computer skills – MS Office proficiency required.
• Must understand and be able to effectively explain the company’s LDW policy.
• Must understand and be able to effectively communicate equipment applications and key performance specifications.
• Understands usage and applications of all rental equipment and services offered.
• Must have a thorough knowledge of “common” equipment failure problems and how to resolve them.
• Must recognize the difference between similar products and the advantages/disadvantages of applications.
• Must have working knowledge of construction phases to properly advise applications.

KEY COMPETENCIES:

• Strong customer service skills.
• Ability to handle multiple tasks.
• Organized and detail oriented.
• Strong mechanical aptitude.
• Strong written and verbal communication skills are essential.

EMPLOYEE BENEFITS

• 401(k): Match and employer discretionary contribution.
• Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Dental & Vision Insurance: Comprehensive coverage options.
• Financial Access: Credit Union membership is available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation: Base pay, annual bonus potential, and company success share bonuses.

PHYSICAL REQUIREMENTS:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Repetitive Motions Frequent movement requiring hands, wrists, and fingers. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.