Rental Coordinator

Ohio Machinery Co.; Washington Township (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) match; employer contribution

Health Insurance (2 options; includes,

Dental & Vision Insurance

Credit Union access

Life Insurance; Disability coverage

Educational Scholarships for dependets

Job summary

Ohio CAT Rental Store, a division of Ohio Machinery Co., invites you to Find YOUR fit and join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for customers building, improving, feeding, powering, and protecting our world.

This Rental Coordinator role will place you as the primary point of contact for customers, sales personnel, and other company staff.

Qualifications

• High school diploma or equivalent required.
• Three years of experience in customer service, preferred experience in heavy equipment and/or equipment rental industry.
• Excellent computer skills – proficiency in MS Office required.
• Must understand and be able to effectively explain the company’s LDW policy.
• Must understand and be able to effectively communicate equipment applications and key performance specifications.
• Understands usage and applications of all rental equipment and services offered.
• Must have a thorough knowledge of “common” equipment failure problems and how to resolve them.
• Must recognize the difference between similar products and the advantages/disadvantages of applications.
• Must have working knowledge of construction phases to properly advise applications.

Responsibilities

• Serve as primary contact for customers, sales personnel, and staff.
• Coordinate rental sales and support services for the branch fleet and ensure information flow.
• Determine customer rental needs and process rental reservations.

Skills

Customer service

Communication

Organization

Mechanical aptitude

Multitasking

Education

High school diploma or equivalent

Job description

Description

Find YOUR fit at Ohio CAT Rental Store (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

JOB SUMMARY:

This individual will be the primary point of contact for all customers, sales personnel, and other company personnel at the CAT Rental Store. The Rental Coordinator is responsible for coordinating rental sales and support services, communication, and information flow for the branch equipment rental fleet by determining customer rental needs and handling all corresponding rental reservations.

JOB QUALIFICATIONS:

• High school diploma or equivalent required.
• Three years of experience in customer service, preferred experience in the heavy equipment and/or equipment rental industry.
• Excellent computer skills – proficiency in MS Office required.
• Must understand and be able to effectively explain the company’s LDW policy.
• Must understand and be able to effectively communicate equipment applications and key performance specifications.
• Understands usage and applications of all rental equipment and services offered.
• Must have a thorough knowledge of “common” equipment failure problems and how to resolve them.
• Must recognize the difference between similar products and the advantages/disadvantages of applications.
• Must have working knowledge of construction phases to properly advise applications.

KEY COMPETENCIES:

• Strong customer service skills.
• Ability to handle multiple tasks.
• Organized and detail-oriented.
• Strong mechanical aptitude.
• Strong written and verbal communication skills are essential.

EMPLOYEE BENEFITS

• 401(k): Match and employer discretionary contribution.
• Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Dental & Vision Insurance: Comprehensive coverage options.
• Financial Access: Credit Union membership is available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation: Base pay, annual bonus potential, and company success share bonuses.

PHYSICAL REQUIREMENTS:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Repetitive Motions: Frequent movements requiring the use of hands, wrists, and fingers. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.