Rental Coordinator

Ohio Cat; Westerville (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance

Credit Union membership

Life Insurance

Scholarships for dependents

Bonus opportunities

Job summary

Ohio CAT Rental Store in Westerville, OH is seeking a Rental Coordinator to serve as the primary contact for customers, sales staff, and internal teams. You will coordinate rental sales and support services and manage the branch equipment rental fleet by assessing customer needs and handling all reservations.

The role requires three years of customer service experience (preferably in heavy equipment or rental), the ability to explain LDW policy, and a solid understanding of equipment

Qualifications

• High school diploma or equivalent.
• Three years of experience in customer service, preferred experience in the heavy equipment and/or equipment rental industry.
• Must understand and be able to effectively explain the company’s LDW policy.
• Must understand and be able to effectively communicate equipment applications and key performance specifications.
• Understands usage and applications of all rental equipment and services offered.
• Must have a thorough knowledge of “common” equipment failure problems and how to resolve them.
• Must recognize the difference between similar products and the advantages/disadvantages of applications.
• Must have working knowledge of construction phases to properly advise applications.

Responsibilities

• Primary contact for customers, salesmen, and other company personnel for the CAT Rental Store.
• Coordinate rental sales/support services, communication, and information flow of the branch equipment rental fleet by determining customer rental needs and handling all corresponding rental reservations.

Skills

Customer service

Communication

Mechanical aptitude

Multitasking

Detail oriented

Education

High school diploma

Job description

Find YOUR fit at Ohio CAT Rental Store (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

HOURS: 7am-4pm

JOB SUMMARY:

This individual will be the primary contact for all customers, salesmen, and other company personnel for the CAT Rental Store. The Rental Coordinator is responsible for coordinating the rental sales/support services, communication, and information flow of the branch equipment rental fleet by determining customer rental needs and handling all corresponding rental reservations.

JOB QUALIFICATIONS:

• High school diploma or equivalent required.
• Three years of experience in customer service, preferred experience in the heavy equipment and/or equipment rental industry.
• Must understand and be able to effectively explain the company’s LDW policy.
• Must understand and be able to effectively communicate equipment applications and key performance specifications.
• Understands usage and applications of all rental equipment and services offered.
• Must have a thorough knowledge of “common” equipment failure problems and how to resolve them.
• Must recognize the difference between similar products and the advantages/disadvantages of applications.
• Must have working knowledge of construction phases to properly advise applications.

KEY COMPETENCIES:

• Ability to handle multiple tasks.
• Organized and detail oriented .
• Strong mechanical aptitude.
• Strong written and verbal communication skills are essential.

EMPLOYEE BENEFITS

• 401(k): Match and employer discretionary contribution.
• Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Financial Access: Credit Union membership is available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation: Base pay, annual bonus potential, and company success share bonuses.

PHYSICAL REQUIREMENTS:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Repetitive Motions Frequent movement requiring hands, wrists, and fingers. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.