Reno-Based Associate Software Support Engineer

Echo Global Logistics; Chicago (IL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Echo Global Logistics is seeking an Associate Software Support Engineer to support and maintain core applications within the End User Computing team. You will act as a primary contact for end users, resolve issues end-to-end, and collaborate with multiple internal teams to ensure timely escalation and communication.

The role emphasizes strong Microsoft tech knowledge, basic SQL/APIs, and familiarity with C# / VB.Net.

Qualifications

• Bachelor’s degree in computer science, engineering, or related field (or equivalent experience).
• 1+ year of application support or relevant technical experience.
• Strong understanding of Microsoft technologies.
• Solid object-oriented programming fundamentals; ability to learn new technologies quickly.
• Basic experience with SQL and APIs (HTTP methods; Postman a plus).
• Familiarity with C# and/or VB.Net is a plus.
• Excellent communication skills and team-oriented with ownership.

Responsibilities

• Provide advanced application support and resolve user issues end-to-end.
• Manage and prioritize tickets; investigate, escape, and document solutions.
• Analyze code and contribute to bug fixes and enhancements.
• Drive automation and process improvements.
• Create and maintain knowledge base articles and documentation.
• Lead or support deployments, upgrades, and maintenance activities.
• Partner with Service Desk, Dev, QA, and Infrastructure teams.
• Perform root cause analysis and improve system reliability.
• Support onboarding and cross-training of team members.
• Participate in on-call rotation (24/7 support).

Skills

Microsoft technologies

OOP fundamentals

SQL

APIs

C#

VB.Net

Communication

Problem solving

Teamwork

Education

Bachelor's degree in computer science, Engineering, or related field

Tools

Postman

Splunk

Dynatrace

Job description

Echo Global Logistics is seeking an Associate Software Support Engineer to support and maintain core applications within the End User Computing team. You will act as a primary contact for end users, resolve issues end-to-end, and collaborate with multiple internal teams to ensure timely escalation and communication.

The role emphasizes strong Microsoft tech knowledge, basic SQL/APIs, and familiarity with C# / VB.Net.