Lead End User Technology Engineer

Sonoma Consulting Inc.; Rosemont (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

A growing IT consulting firm is seeking a Lead End User Technology Engineer responsible for delivering superior end-user experiences. The role includes daily execution of support activities and technical guidance for Service Desk Analysts. Candidates should have at least five years of experience in managing IT projects and strong troubleshooting skills. Familiarity with tools like ServiceNow, Powershell, and application packaging is essential. This position is crucial for maintaining effective communication with both IT and business teams.

Qualifications

• Five years of experience in IT project implementation and support.
• Five years in a Service Desk environment with desktop support.
• Experience with application packaging and deployment.

Responsibilities

• Execute daily processes for the Client Service function.
• Provide challenging end-user support and technical guidance.
• Troubleshoot and resolve complex desktop incidents.

Skills

Technical guidance

Troubleshooting

Root cause analysis

Verbal communication

Written communication

Tools

ServiceNow

Frontrange

Remedy

Powershell

SCCM

Job description

Sonoma Consulting is one of the fastest growing Global IT Consulting and Executive Search providers with offices in Naperville IL; Chicago IL; Tyson's Corner VA and Hyderabad India.

Our clients range from start-ups to Fortune 500 companies throughout the world. We look to our large recruiting team to continue to build upon the high standards we have set and ways to continually improve our recruiting process around the speed and quality of the resources we deliver. The Sonoma team prides itself on best model for delivery of IT Resources in a 24/7 model, our high level of professionalism and integrity which enables us to create long-term, meaningful relationships with our clients.

Job Description

The Lead End User Technology Engineer is responsible for the daily execution of processes, operations, tools and support activities for the Client Service function. The Lead End User Technology Engineer’s primary role is to provide services and technology that deliver the best end-user experience possible. The ideal candidate provides technical guidance and escalation to the Service Desk Analysts and is responsible for troubleshooting and resolving the most technically challenging end-user computing incidents and requests.

Qualifications

• Requires five (5) years of full-time experience managing the implementation and support of information technology projects.
• Requires five (5) or more years of technical experience in a Service Desk environment supporting desktop and Local Area Network equipment.
• Deep troubleshooting and root cause analysis of desktop support and applications.
• Experience with ITSM tools such as Frontrange, Remedy, ServiceNow.
• Experience with Powershell and Batch Scripting.
• Experience with application packaging, deployment, and asset tracking tools such as Frontrage DSM or SCCM. Competent in application packaging tools (MSI’s, EXE’s, and asset management.
• Ability to establish and maintain effective working relationships with information technology and business colleagues.
• Ability to demonstrate clear and effective verbal and written communication skills.

Additional Information

Similar Titles: .NET Developer, C#.NET Developer, Dot Net Developer, Software Developer,