Associate Software Support Engineer — End-User Tech Specialist

echo; United States; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Echo Global Logistics seeks an Associate Software Support Engineer to join the End User Computing team, providing advanced support for Echo and ITS core applications. You will handle end-to-end issue resolution, ticketing, and knowledge-base documentation while collaborating with Service Desk, Dev, QA, and Infrastructure teams.

The role emphasizes strong Microsoft technology skills, programming familiarity, and the ability to learn new tools quickly.

Qualifications

• Bachelor's degree in computer science, Engineering, or related field (or equivalent experience).
• 1+ year of application support or relevant technical experience.
• Solid understanding of Microsoft technologies and OOP fundamentals.
• Familiarity with C# and/or VB.Net is a plus.
• Strong problem-solving and time management skills.
• Excellent communication and team-oriented mindset.

Responsibilities

• Provide advanced application support and resolve user issues end-to-end.
• Manage and prioritize tickets; investigate, escalate, and document solutions.
• Analyze code and contribute to bug fixes and enhancements.
• Drive automation and process improvements.
• Create and maintain knowledge base articles and documentation.
• Lead or support deployments, upgrades, and maintenance activities.
• Partner with Service Desk, Dev, QA, and Infrastructure teams.
• Perform root cause analysis and improve system reliability.
• Support onboarding and cross-training of team members.
• Participate in on-call rotation (24/7 support).

Skills

Microsoft technologies

OOP fundamentals

C# / VB.Net

SQL

APIs

Communication

Time management

Team orientation

Education

Bachelor's degree in computer science, Engineering, or related field

Tools

Postman

Splunk

Dynatrace

Job description

Echo Global Logistics seeks an Associate Software Support Engineer to join the End User Computing team, providing advanced support for Echo and ITS core applications. You will handle end-to-end issue resolution, ticketing, and knowledge-base documentation while collaborating with Service Desk, Dev, QA, and Infrastructure teams.

The role emphasizes strong Microsoft technology skills, programming familiarity, and the ability to learn new tools quickly.