Associate Software Support Engineer

Echo Global Logistics, Inc; Reno (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Echo Global Logistics, Inc. in Reno seeks an Associate Software Support Engineer to join the End User Computing team and support Echo and ITS core applications. You will be a primary contact for end users, ensuring timely issue resolution and clear communication across teams.

You will handle end-to-end ticket support, investigate and document solutions, contribute to bug fixes, and help drive automation. Strong communication and ownership are essential.

Qualifications

• 1+ year of application support or related technical experience.
• Strong understanding of Microsoft technologies.
• Basic experience with SQL and APIs.
• Familiarity with C# and/or VB.Net.
• Strong problem-solving and time management skills.
• Excellent communication across organization levels.
• Team-oriented with ownership mindset.
• Nice to Have experience with monitoring tools Splunk/Dynatrace.
• Exposure to Agile or ITIL practices.

Responsibilities

• Provide advanced application support and resolve user issues end-to-end.
• Manage and prioritize tickets; investigate, escalate, and document solutions.
• Analyze code and contribute to bug fixes and enhancements.
• Drive automation and process improvements.
• Create and maintain knowledge base articles and documentation.
• Lead or support deployments, upgrades, and maintenance activities.
• Partner with Service Desk, Dev, QA, and Infrastructure teams.
• Perform root cause analysis and improve system reliability.
• Support onboarding and cross-training of team members.
• Participate in on-call rotation (24/7 support).

Skills

OOP fundamentals

SQL basics

APIs (HTTP)

C# / VB.NET

Microsoft tech

Communication skills

Problem solving

Team collaboration

Education

Bachelor’s degree in computer science, engineering, or related field

Tools

Postman

Splunk

Dynatrace

Job description

The Associate Software Support Engineer works independently and as part of the End User Computing team to support and maintain Echo and ITS core applications. This role serves as a point-of-contact for end users reporting various application issues. It is pertinent that this person demonstrates proficiency in all Echo and ITS business functions and applications. They must exhibit effective communication skills in all customer and team interactions and offer exceptional customer support. They are responsible for ensuring that all assigned problems and solutions are worked, escalated, and communicated in a timely manner.

Looking for candidates currently based in Reno, Nevada area.

What You’ll Do

• Provide advanced application support and resolve user issues end-to-end
• Manage and prioritize tickets; investigate, escalated, and document solutions
• Analyze code and contribute to bug fixes and enhancements
• Drive automation and process improvements
• Create and maintain knowledge base articles and documentation
• Lead or support deployments, upgrades, and maintenance activities
• Partner with Service Desk, Dev, QA, and Infrastructure teams
• Perform root cause analysis and improve system reliability
• Support onboarding and cross-training of team members
• Participate in on-call rotation (24/7 support)

What You Bring

• 1+ year of application support or relevant technical experience (new grads encouraged)
• Strong understanding of Microsoft technologies
• Solid object-oriented programming (OOP) fundamentals; ability to learn new technologies quickly
• Basic experience with SQL and APIs (HTTP methods; tools like Postman a plus)
• Familiarity with C# and/or VB.Net is a plus
• Strong problem-solving and time management skills
• Excellent communication skills with the ability to work across all levels of the organization
• Team-oriented with a strong sense of ownership
• Nice to Have Experience with monitoring tools (e.g., Splunk, Dynatrace)
• Exposure to Agile environments or ITIL practices

Qualifications

• Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience)

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo and ITS connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.

Work environment/physical demands summary: This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Benefits

• This role is eligible for a bonus that is based on a combination of personal and business performance.

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.