Renewals & Upsell Specialist

Fortinet; Sunnyvale (CA); On-site; USD 63,700 - 82,400; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

11 paid holidays

Vacation time and sick leave

Comprehensive leave program

Job summary

A leading cybersecurity company is seeking a Renewal Sales Support Specialist based in Sunnyvale, CA. This role involves managing the full Renewal Sales cycle, assisting various stakeholders, and providing customer support. Ideal candidates will have at least one year of experience in B2B tech sales, with proficiency in Salesforce and excellent customer service skills. The position offers competitive compensation, benefits, and opportunities for commission based on performance.

Qualifications

• 1+ year of Renewals, Sales or Operations experience in the B2B tech industry.
• Track record of meeting individual or team quotas.
• Knowledge of commonly used terminology in the Cyber Security field.

Responsibilities

• Support Customers, Sales, Partners & Distributors with Renewal Sales cycle.
• Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk.
• Train new hire Sales reps on Renewal process as needed.

Skills

Salesforce

MS Excel

MS Word

MS PowerPoint

Customer service

Education

Bachelor's degree or relevant work experience

Job description

A leading cybersecurity company is seeking a Renewal Sales Support Specialist based in Sunnyvale, CA. This role involves managing the full Renewal Sales cycle, assisting various stakeholders, and providing customer support. Ideal candidates will have at least one year of experience in B2B tech sales, with proficiency in Salesforce and excellent customer service skills. The position offers competitive compensation, benefits, and opportunities for commission based on performance.