Renewals & Upsell Specialist — Equity Options

Barracuda Networks Inc.; Alpharetta (GA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Equity

Health benefits

Retirement plan with employer match

Career-growth opportunities

Flexible Time Off and Paid Time Off

Job summary

Barracuda Networks Inc. is seeking a Renewals Sales professional to manage contract renewals across North America from Alpharetta, GA and Campbell, CA.

You will drive renewal revenue, communicate upcoming renewals 90-120 days out, and prepare proposals to facilitate renewals, aiming for high renewal close rates. You will use Salesforce to document activity, forecast pipelines, and identify upsell opportunities, collaborating with Customer Success, Channel, and Sales teams to optimize customer

Qualifications

• Highly organized with strong time management.
• Excellent customer service and communication skills.
• Strong business acumen and track record in renewals/retention.
• Passion for collaboration and basic understanding of internet security.

Responsibilities

• Drive revenue through contract renewals across a defined territory.
• Conduct outbound calls and emails 90–120 days before renewal.
• Create proposals, negotiate, and provide documentation at least 60 days prior.
• Use Salesforce to document activity, manage pipeline and forecast.
• Identify upsell opportunities and partner with sales to close.
• Collaborate with Customer Success, Channel and Sales to ensure satisfaction.
• Monitor risks and resolve issues to drive renewals.
• Meet monthly/quarterly revenue targets through forecasting and sales skills.

Skills

Outbound sales

Forecasting

Salesforce

Renewals management

Cross-sell / upsell

Collaboration

Customer communication

Tools

Salesforce CRM

Job description

Barracuda Networks Inc. is seeking a Renewals Sales professional to manage contract renewals across North America from Alpharetta, GA and Campbell, CA.

You will drive renewal revenue, communicate upcoming renewals 90-120 days out, and prepare proposals to facilitate renewals, aiming for high renewal close rates. You will use Salesforce to document activity, forecast pipelines, and identify upsell opportunities, collaborating with Customer Success, Channel, and Sales teams to optimize customer