Renewals & Quoting Specialist

Palo Alto Networks; San Francisco (CA); On-site; USD 57,000 - 92,000; Full time

Job summary

Palo Alto Networks in San Francisco, CA is seeking a Renewals Sales Support professional to manage renewal quotes, collaborate with sales and distributors, and uphold data accuracy in SFDC and SAP.

This role focuses on proactive renewals, channel enablement, and process improvements, with a hands-on approach to fast-paced renewal cycles.

The ideal candidate is detail-oriented, proficient with SFDC and SAP, and ready to drive partner-led growth in a security-focused environment.

Qualifications

• 1–3 years of experience in sales operations, quoting, renewals, or a channel support environment, new graduates welcomed
• Technical Proficiency: Strong hands-on experience with Salesforce.com (SFDC) and SAP (specifically the Sales & Distribution module) or similar ERP systems.
• Operational Excellence: Proven ability to manage high volumes of data with extreme attention to detail and accuracy.
• Communication Skills: Exceptional verbal and written communication; comfortable articulating complex renewal licensing models to internal sales teams and external partners.
• Adaptability: A proactive self‑starter who thrives in a fast‑paced, deadline‑driven environment and is comfortable with evolving processes.
• Product Knowledge: Ability to quickly learn and explain complex cybersecurity product offerings, subscriptions, and renewal licensing models.

Responsibilities

• Quoting Execution & Strategy: Own the daily creation and administration of accurate subscription and support renewal quotes. Partner with inside/field sales and distributors to ensure quotes are delivered 90-120 days prior to expiration.
• Longtail Sales Drive: Proactively manage and follow up on high-velocity commercial renewals to increase on-time renewal rates and minimize churn.
• Channel Enablement: Act as a primary point of contact for channel partners; provide them with upcoming renewal reports and visibility into their install base to drive partner-led growth.
• Data Integrity & Compliance: Maintain a source of truth by ensuring all installed customer base and service contract information is accurate in Salesforce.com (SFDC) and SAP. Document detailed notes and quote revisions to ensure a seamless audit trail.
• Process Optimization: Identify system bottlenecks or quoting discrepancies and work with the Manager to implement "Playbook" improvements. Serve as a first line of defense in resolving complex quoting issues.
• Agile Support: Provide "bridge" support for the wider renewals team, stepping in to manage territory coverage during vacancies or leaves of absence to ensure zero lapse in customer service.
• Internal Collaboration: Coordinate with Operations, IT, and Asset Management teams to handle credit requests and asset transfers, ensuring the sales motion remains fluid.

Skills

Sales operations

Quoting & renewals

Channel support

Salesforce SFDC

SAP SD module

Attention to detail

Communication

Adaptability

Cybersecurity product knowledge

Tools

Salesforce SFDC

SAP SD

Job description

Palo Alto Networks in San Francisco, CA is seeking a Renewals Sales Support professional to manage renewal quotes, collaborate with sales and distributors, and uphold data accuracy in SFDC and SAP.

This role focuses on proactive renewals, channel enablement, and process improvements, with a hands-on approach to fast-paced renewal cycles.

The ideal candidate is detail-oriented, proficient with SFDC and SAP, and ready to drive partner-led growth in a security-focused environment.