Customer Accounts Coach - Renewals & Payments

Aarons; Greensboro (NC); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Dependable, customer-focused individuals who excel at communication and problem-solving will thrive in this role,

Qualifications

• Two years of retail or customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain and update customer accounts in the store computer system.
• Direct contact with customers who have not renewed leases.
• Sell customers on the benefits of timely lease payment renewals.
• Assist the Customer Account Manager in achieving daily, weekly and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
• Load, secure and protect product in company vehicle.
• Safely operate company vehicle.
• Assist the Sales Team as needed.
• Any reasonable duties requested by management.

Skills

Empathy

Active listening

Explain simply

Negotiation

Persuasion

Multi-tasking

Organizational skills

Communication skills

Education

High School diploma or equivalent

Job description

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Dependable, customer-focused individuals who excel at communication and problem-solving will thrive in this role,