Renewals & Payments Specialist

Aarons; Clarksville (IN); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron’s is seeking a Customer Account Advisor in Clarksville, IN. You will build relationships with customers over the phone and in person to drive lease renewals and collections, contributing to ownership goals.

The role emphasizes empathy, clear communication, multi-tasking, and meeting daily revenue targets, with a pay range of $13.25–$14.00 per hour plus incentive pay. Eligible for benefits and a supportive team culture.

Qualifications

• Retail or customer service experience preferred.
• Must be 21+ with valid driver’s license and ability to drive company vehicle.
• Ability to work schedule 8am–9pm.
• Lift up to 50 lbs and up to 300 lbs with dolly.

Responsibilities

• Maintain and update customer accounts in the store computer system.
• Direct contact with customers who have not renewed lease agreements by phone or in-home visits.
• Sell customers on the benefits of timely lease renewals.
• Assist the Customer Account Manager in meeting daily, weekly and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify returned merchandise in the Quality Assurance Center.
• Complete and maintain weekly vehicle maintenance and route sheets.
• Load, secure and protect product in company vehicle.
• Safely operate company vehicle.
• Assist the Sales Team as needed.
• Any reasonable duties requested by management.

Skills

Customer service

Communication

Multitasking

Negotiation

Persuasion

Listening

Empathy

Professional appearance

Education

High School diploma or equivalent

Job description

Aaron’s is seeking a Customer Account Advisor in Clarksville, IN. You will build relationships with customers over the phone and in person to drive lease renewals and collections, contributing to ownership goals.

The role emphasizes empathy, clear communication, multi-tasking, and meeting daily revenue targets, with a pay range of $13.25–$14.00 per hour plus incentive pay. Eligible for benefits and a supportive team culture.