Renewals & Payments Specialist

Aarons; Charleston (WV); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron’s is hiring a Customer Account Advisor in Charleston, WV. You will build relationships with customers over the phone and during in-store visits to drive lease payments and renewals, aiming for ownership.

The role emphasizes empathy, strong communication, and service excellence. The position requires interaction with customers, enhancing satisfaction and ensuring timely payments while supporting the sales team and daily revenue goals.

Qualifications

• Retail or customer service experience preferred.
• Excellent interpersonal and communication skills.
• Ability to handle difficult conversations with customers.
• Must be at least 21 years old with a valid driver’s license.

Responsibilities

• Attain and maintain customer accounts and document payments.
• Direct contact with customers for renewals in home visits and by phone.
• Sell benefits of timely lease payments and renewals.
• Assist Customer Account Manager in meeting revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in Quality Assurance Center for items returned.
• Maintain weekly vehicle and route sheets; load and secure products in vehicle.
• Safely operate company vehicle and support Sales Team.
• Perform other duties as requested by management.

Skills

Empathy

Negotiation

Multitasking

Communication

Job description

Aaron’s is hiring a Customer Account Advisor in Charleston, WV. You will build relationships with customers over the phone and during in-store visits to drive lease payments and renewals, aiming for ownership.

The role emphasizes empathy, strong communication, and service excellence. The position requires interaction with customers, enhancing satisfaction and ensuring timely payments while supporting the sales team and daily revenue goals.