Renewals & Payments Specialist

Aarons; Walterboro (SC); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Incentive pay

Job summary

Aaron’s is hiring a Customer Account Advisor in Walterboro, SC. You will build relationships with customers over the phone and in person to drive lease renewals and collections, while ensuring satisfaction with the product.

Compensation includes an hourly range of $12.25 to $13.00, plus incentive pay based on performance and a benefits package. The role emphasizes strong communication, empathy, and the ability to handle difficult conversations with customers.

Qualifications

• United States at least 21 with a valid driver’s license and DOT requirements.
• Two years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain customers’ accounts and update information in the in-store system.
• Direct contact with customers who have not renewed leases by phone or in-home visits.
• Sell customers on benefits of timely lease renewal payments.
• Assist in setting and achieving daily, weekly and monthly revenue/renewal goals.
• Assist with merchandise returns and guest deliveries as directed.
• Load and secure product in the company vehicle and perform basic maintenance logs.

Skills

People skills

Communication

Negotiation

Empathy

Multitasking

Organizational skills

Education

High school diploma

Job description

Aaron’s is hiring a Customer Account Advisor in Walterboro, SC. You will build relationships with customers over the phone and in person to drive lease renewals and collections, while ensuring satisfaction with the product.

Compensation includes an hourly range of $12.25 to $13.00, plus incentive pay based on performance and a benefits package. The role emphasizes strong communication, empathy, and the ability to handle difficult conversations with customers.