Renewals Manager - Scale SMB SaaS, Drive Retention

CaptivateIQ, Inc.

United States

Remote

USD 90,000 - 130,000

Full time

14 days+

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Job summary

CaptivateIQ, Inc. is seeking a Renewals Manager to own a high-volume renewal portfolio for the Velocity segment, focusing on retention, value justification, and timely renewal execution. You will collaborate with CS, Sales, Finance, Legal, and Support to drive outcomes and reduce churn in a fast-moving SaaS environment.

The role emphasizes scalable renewal motions, proactive risk management, and clear value framing to help customers renew with confidence.

Qualifications

2-4 years of renewals, CS, AM, or related SaaS experience.
Experience managing high-volume portfolio or pipeline with multiple deadlines.
Proven ability to drive renewal execution in a structured, deadline-driven environment.
Strong written and verbal communication for concise outreach.
Good commercial instincts for value discussions and deal strategy.
Strong organizational discipline across systems, forecasting and follow-through.
Experience using AI tools to improve efficiency and prep.
Experience with SaaS renewals or recurring revenue models.
Exposure to pricing, procurement, or lightweight contract negotiation.
Familiarity with Salesforce, ChurnZero, and automation tooling.

Responsibilities

Own a high-volume renewal portfolio across Velocity accounts, renewals on time.
Run proactive renewal motions before contract end dates with outreach and timelines.
Identify churn risk early using signals and trends, with clear recommendations.
Position renewal value using outcomes, usage, and business context.
Partner with CS, Account Directors, Finance, Legal, PS, Support to move deals forward.
Maintain forecasts and CRM hygiene: renewal status, risk, blockers, next steps.
Use playbooks and automation to scale work across a large book.
Support save motions and approved concession paths with good judgment.
Spot repeatable patterns to improve renewal plays and risk detection.
Build knowledge of CaptivateIQ platform and customer use cases.
As our first Renewals Manager, help operationalize best practices and retention.