Renewals Lead: Enterprise SaaS & Revenue Growth

Endex; New York (NY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health & Dental Insurance

Monthly Wellness Stipend

401K Matching

Job summary

Endex, a leading AI-powered enterprise solutions provider, is seeking a Renewals Manager in New York City with flexibility for additional locations. You will own the commercial renewal process across a portfolio, collaborating with customer success and sales to connect value delivered to a clear renewal decision.

In this role you will build the value case around usage and outcomes, negotiate renewals, manage retention risk, and improve forecast accuracy.

Qualifications

• You've managed subscription renewals or commercial account relationships.
• You catch dates, terms and inconsistencies before they cause problems.
• You negotiate directly while protecting the customer relationship.
• You keep customers and internal owners aligned on next steps.
• You can manage a renewal book, negotiate terms and explain gross retention, churn risk and on-time execution.

Responsibilities

• Own Renewal Timing: Maintain contract dates, notice windows, stakeholders and a forward-looking plan for each renewal.
• Build the Value Case: Work with CSMs on usage, outcomes and risk before presenting a renewal proposal.
• Negotiate Renewals: Manage proposals, commercial discussions and procurement follow-through.
• Manage Retention Risk: Identify commercial blockers early, coordinate a recovery plan and keep retention forecasts grounded in customer evidence.
• Improve Predictability: Maintain renewal forecasts and document the reasons behind outcomes.

Skills

Renewal experience

Detail-oriented

Commercial judgment

Strong coordinator

Retention discipline

Job description

Endex, a leading AI-powered enterprise solutions provider, is seeking a Renewals Manager in New York City with flexibility for additional locations. You will own the commercial renewal process across a portfolio, collaborating with customer success and sales to connect value delivered to a clear renewal decision.

In this role you will build the value case around usage and outcomes, negotiate renewals, manage retention risk, and improve forecast accuracy.