Renewals & Growth Account Manager — Remote

Outbuild; United States; Remote; USD 100,000 - 120,000; Full time

Job summary

Outbuild is seeking its first Account Manager to own the renewal cycle for a multi-million-dollar, company-wide book and drive expansion of Outbuild Pro and other modules.

You will work with Customer Success Managers, help build renewal processes and health scoring, and define the function while maintaining HubSpot records. This is a fully remote US-based role with quarterly targets and opportunities to shape the renewal approach.

Qualifications

• 3 to 5 years in account management, renewals, or customer-facing sales in B2B SaaS.
• Experience in construction technology.
• A track record of retaining revenue on a book of business.
• Experience selling add-on modules or features to existing customers.
• Strong negotiation skills and confidence discussing pricing and contract terms.
• Excellent written and verbal communication.
• Disciplined CRM habits (HubSpot preferred).
• Comfort building process in a role with no existing playbook.

Responsibilities

• Own the Renewal Cycle: Manage every company-wide renewal from first conversation to signature.
• Start renewal conversations early, working from a renewal calendar that runs six months or more ahead of each contract end date.
• Negotiate pricing, term, and scope with customers and their decision makers.
• Run renewals through our HubSpot renewal pipeline and forecast them accurately each quarter.
• Add Revenue at Renewal: Position Outbuild Pro and other modules as part of the renewal conversation.
• Identify which accounts are a good fit based on usage and needs, and build the business case for adding a module.
• Capture volume growth as customers add projects and users, and build it into the renewal.
• Close module add-ons at renewal and track them in HubSpot.
• Protect the Base: Track account health and flag churn risk early, using usage and engagement signals.
• Build save plans with Customer Success for accounts marked at risk.
• Understand why customers downgrade or leave, and share what you learn.
• Build the Function: Help define the account management playbook, including renewal timelines, health scoring, and module attach plays.
• Capture customer feedback and feature requests and share them with Product
• Keep clean, current records in HubSpot.
• Renewal volume is heaviest in the first half of the year, so expect Q1 and Q2 to be your busiest quarters.

Skills

Account management

Renewals

SaaS sales

Negotiation

CRM (HubSpot)

Communication

Construction tech

Tools

HubSpot

Job description

Outbuild is seeking its first Account Manager to own the renewal cycle for a multi-million-dollar, company-wide book and drive expansion of Outbuild Pro and other modules.

You will work with Customer Success Managers, help build renewal processes and health scoring, and define the function while maintaining HubSpot records. This is a fully remote US-based role with quarterly targets and opportunities to shape the renewal approach.