Account Manager - All Levels, Retention & Growth (Remote)

Buildout; Northern (KY); Hybrid; USD 90,000 - 135,000; Full time

Benefits offered by this job

Fully remote culture

Remote work reimbursement $600/year

Annual company kickoff

Flexible PTO

401(k) with 4% match

Health insurance

Job summary

Buildout, the AI deal engine for CRE brokerages, is seeking an experienced Account Manager to own renewals and growth across a high-volume book of business. You’ll coordinate contract execution, license expansion, and post-sale partnerships to maximize value.

This fully remote role across the US requires strategic relationship management, CRM rigor, and cross-functional collaboration with Product, Support, Sales, and Success teams.

Qualifications

• B2B SaaS account management experience with retention and expansion.
• Experience managing a high-volume book of business.
• Proven ability to hit revenue targets.
• Proficiency with Salesforce; familiarity with Planhat or Gainsight is a plus.

Responsibilities

• Own renewals and growth across a high-volume book of business.
• Manage contract execution, license expansion, price increases.
• Develop and maintain a living account plan with renewal history and key dates.
• Monitor account health using Salesforce and analytics to catch churn signals.
• Drive renewal calendar and engage customers 60 days before start date.
• Maintain immaculate CRM and pipeline hygiene with clear next steps and forecasts.
• Represent Buildout at conferences and events; travel up to one week per quarter.

Skills

B2B SaaS account management

Retention & expansion

High-volume book management

Customer relationship nurturing

Salesforce proficiency

CS tooling familiarity

CRE industry knowledge

Tools

Salesforce

Planhat

Gong

Gainsight

Job description

Buildout, the AI deal engine for CRE brokerages, is seeking an experienced Account Manager to own renewals and growth across a high-volume book of business. You’ll coordinate contract execution, license expansion, and post-sale partnerships to maximize value.

This fully remote role across the US requires strategic relationship management, CRM rigor, and cross-functional collaboration with Product, Support, Sales, and Success teams.