Renewals & Expansion Specialist (Velocity)

veeamsoftware; Alpharetta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Unlimited PTO

12 paid holidays with VeeaMe Days

Medical, dental & vision coverage

401(k) with company matching

Mental health support

Fertility/adoption support

Job summary

Veeam is seeking a Renewals Sales, Customer Success Representative for the Velocity segment to manage renewal and expansion goals. You will respond to quotes, pricing inquiries, and engage lapsed customers for reactivation while collaborating with Sales and partners to maximize retention and revenue.

You will maintain Salesforce records, meet KPIs, and ensure high customer satisfaction, with a focus on renewal rate and fast, accurate responses to customer needs.

Qualifications

• 2+ years of sales experience (any industry/vertical).
• Superb customer service skills required.
• Excellent verbal and written communications skills.
• Exceptional organizational skills with the ability to prioritize and multi-task to meet deadlines and quotas.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage territory renewal and expansion goals and overachieve quota.
• Ensure timely renewals and growth of all contracts in assigned territory.
• Provide quotes and proposals; handle inquiries on pricing and terms.
• Maintain accurate records in Salesforce and coordinate with Sales/Partners.
• Proactively pursue maintenance reinstatement opportunities and keep CRM up to date.

Skills

Customer service

Verbal communication

Written communication

Organization

Multi-tasking

Education

Bachelor's degree

Tools

Salesforce.com

Job description

Veeam is seeking a Renewals Sales, Customer Success Representative for the Velocity segment to manage renewal and expansion goals. You will respond to quotes, pricing inquiries, and engage lapsed customers for reactivation while collaborating with Sales and partners to maximize retention and revenue.

You will maintain Salesforce records, meet KPIs, and ensure high customer satisfaction, with a focus on renewal rate and fast, accurate responses to customer needs.