Renewals & Expansion Customer Success - Velocity

Veeam Software, Inc.; Alpharetta (GA); On-site; USD 80,000 - 134,000; Full time

Benefits offered by this job

Unlimited time off

Paid holidays

Parental leave

Health insurance

401(k)

Job summary

Veeam Software, Inc. is seeking a Renewals Sales, Customer Success Representative for the Velocity segment to manage territory renewals and expansions, aiming to exceed quotas and sustain high customer satisfaction.

You will handle renewals inquiries, quotes, pricing, and up-sell opportunities, maintain Salesforce records, and collaborate with Sales and channel partners to drive retention and revenue growth across assigned accounts.

Qualifications

• 2+ years of Sales experience is required
• Renewals or Customer success experience is a plus
• Bachelor’s Degree required
• Superb customer service skills are required
• Excellent verbal and written communications skills
• Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
• Ability to work in a semi-autonomous and fast-paced environment
• High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
• Experience compiling, querying, analyzing and reporting data
• Proficiency with Salesforce.com is desirable
• Basic knowledge of virtualization industry and the ability to relay information to the partner community

Responsibilities

• Responsible for overachieving Quota tied to territory Renewal and Expansion goals
• Effectively manages renewal and ensures growth of all contracts in assigned territory
• Removes any obstacles to renewal and goes above and beyond to ensure customer retention and satisfaction
• Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
• Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
• Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up selling and reinstatement of maintenance contracts
• Cold call customers with lapsed support, with the goal of reactivating support.
• Work cross functionally with Sales and others to ensure customer retention, prepare NSQ's
• Positively interacts and collaborates with customers, Veeam partners, and Veeam associates
• Identifies and pursues maintenance reinstatement opportunities
• Assists in negotiation of maintenance agreements
• Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
• Overachieves target quota
• Focus on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base
• Ensure appropriate support to Veeam's channel partners, to successfully close renewal and additional licenses
• Accurate and timely records of all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
• Impeccable Salesforce hygiene
• Manages inbound Renewal inquiries though different Renewals portals
• Prioritize workload to meet all KPIs, goals and objectives.
• Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings

Skills

Sales experience

Customer service

Verbal & written communication

Organizational skills

Multi-tasking

Self-motivated

Data reporting

Education

Bachelor’s Degree

Tools

Salesforce.com

Job description

Veeam Software, Inc. is seeking a Renewals Sales, Customer Success Representative for the Velocity segment to manage territory renewals and expansions, aiming to exceed quotas and sustain high customer satisfaction.

You will handle renewals inquiries, quotes, pricing, and up-sell opportunities, maintain Salesforce records, and collaborate with Sales and channel partners to drive retention and revenue growth across assigned accounts.