Customer Success Renewals Representative, Velocity

veeamsoftware; Alpharetta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Unlimited PTO

12 paid holidays with VeeaMe Days

Medical, dental & vision coverage

401(k) with company matching

Mental health support

Fertility/adoption support

Job summary

Veeam is seeking a Renewals Sales, Customer Success Representative for the Velocity segment to manage renewal and expansion goals. You will respond to quotes, pricing inquiries, and engage lapsed customers for reactivation while collaborating with Sales and partners to maximize retention and revenue.

You will maintain Salesforce records, meet KPIs, and ensure high customer satisfaction, with a focus on renewal rate and fast, accurate responses to customer needs.

Qualifications

• 2+ years of sales experience (any industry/vertical).
• Superb customer service skills required.
• Excellent verbal and written communications skills.
• Exceptional organizational skills with the ability to prioritize and multi-task to meet deadlines and quotas.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage territory renewal and expansion goals and overachieve quota.
• Ensure timely renewals and growth of all contracts in assigned territory.
• Provide quotes and proposals; handle inquiries on pricing and terms.
• Maintain accurate records in Salesforce and coordinate with Sales/Partners.
• Proactively pursue maintenance reinstatement opportunities and keep CRM up to date.

Skills

Customer service

Verbal communication

Written communication

Organization

Multi-tasking

Education

Bachelor's degree

Tools

Salesforce.com

Job description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About this Role

Renewals Sales, Customer Success Representative for Velocity segment is responsible for managing territory renewal and expansion goals, with a focus on exceeding quotas. Key responsibilities include ensuring timely renewals, customer retention, and satisfaction, while removing obstacles and proactively managing expiring agreements. The role requires responding to inquiries related to quotes, pricing, and up-selling, as well as cold-calling lapsed customers for reactivation. Collaboration with sales and other teams is essential to drive customer retention and prepare proposals. The role also involves maintaining accurate records in Salesforce, handling inbound renewal inquiries, and pursuing opportunities for maintenance reinstatement. Additional duties include meeting KPIs, SLAs, and maintaining high customer satisfaction.

What You’ll Do

• Responsible for overachieving Quota tied to territory Renewal and Expansion goals
• Effectively manages renewal and ensures growth of all contracts in assigned territory
• Removes any obstacles to renewal and goes above and beyond to ensure customer retention and satisfaction
• Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
• Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
• Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up selling and reinstatement of maintenance contracts
• Cold call customers with lapsed support, with the goal of reactivating support.
• Work cross functionally with Sales and others to ensure customer retention, prepare NSQ's
• Positively interacts and collaborates with customers, Veeam partners, and Veeam associates
• Identifies and pursues maintenance reinstatement opportunities
• Assists in negotiation of maintenance agreements
• Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
• Overachieves target quota
• Focus on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base
• Ensure appropriate support to Veeam's channel partners, to successfully close renewal and additional licenses
• Accurate and timely records of all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
• Impeccable Salesforce hygiene
• Manages inbound Renewal inquiries though different Renewals portals
• Prioritize workload to meet all KPIs, goals and objectives.
• Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings

What You’ll Bring

• 2+ years of Sales experience is required (any industry/vertical)
• Renewals or Customer success experience is a plus
• Bachelor's Degree required (a combination of education and experience will be considered)
• Superb customer service skills are required
• Excellent verbal and written communications skills
• Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
• Ability to work in a semi-autonomous and fast-paced environment
• High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
• Experience compiling, querying, analyzing and reporting data
• Proficiency with SalesForce.com is desirable
• Basic knowledge of virtualization industry and the ability to relay information to the partner community
• #LI-MHJ404

What you’ll get

• Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Medical, dental, and vision coverage starting on your first day
• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
• 401(k) retirement plan with company matching contributions
• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
• AirVet: 24/7 virtual veterinary care at no cost
• Legal services, identity protection, and supplemental health insurance options
• Tax-advantaged spending accounts for healthcare, dependent care, and com