Customer Success Renewals Specialist

Veeam Software, Inc.; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

26 paid days off annually

Paid parental, maternity, and paternit

Fully covered family medical plan

Life, disability insurance

Employer pension contribution

Monthly Edenred meals allowance

MultiSport card

Therapy sessions

Training and education resources

Job summary

Veeam Software, Inc. is seeking a Customer Success Representative to renew customer maintenance contracts within the assigned territory, provide accurate quotes, and protect revenue.

The role emphasizes exceptional customer experience and retention, with upsell opportunities to premium services. Responsibilities include managing renewals, monitoring expiring agreements, handling pricing inquiries, and collaborating with customers, partners, and internal teams.

Qualifications

• Fluent in English and German (B2+).
• At least two years of software sales experience.
• Strong customer service and organizational skills.
• Able to work in a fast-paced semi-autonomous environment.
• Self-motivated with high volumes of communications.
• Basic knowledge of virtualization.

Responsibilities

• Manage renewal of contracts in assigned territory to protect revenue.
• Monitor expiring agreements and take timely action to maintain customers.
• Provide accurate proposals and quotes according to customer agreements.
• Handle inquiries related to pricing, co-terming, upselling and reinstatement.
• Collaborate positively with customers, partners and internal teams.
• Record all activities accurately in the CRM system.
• Achieve sales targets with focus on customer retention and revenue growth.

Skills

English

German

Sales experience

Customer service

Organizational skills

Tools

SalesForce

Job description

Veeam Software, Inc. is seeking a Customer Success Representative to renew customer maintenance contracts within the assigned territory, provide accurate quotes, and protect revenue.

The role emphasizes exceptional customer experience and retention, with upsell opportunities to premium services. Responsibilities include managing renewals, monitoring expiring agreements, handling pricing inquiries, and collaborating with customers, partners, and internal teams.