Renewals & Client Success Specialist (Reno) - Commission

Legalzoom; Reno (NV); On-site; USD 28,000 - 34,000; Full time

Job summary

Nevada Corporate Headquarters, a Reno, NV-based firm, is seeking a Renewals Specialist to serve as the primary contact for existing clients, guiding renewals and service options. The role focuses on maintaining client relationships, advising on registrations and compliance, and driving satisfaction and retention.

Onsite at our Reno office, you will work within a fast-paced, customer-centric environment. Ideal candidates have 1–3 years in customer service, a sales mindset, and strong

Qualifications

• 1–3 years of customer service experience, with at least 1 year in a client-facing role.
• Experience in high-volume customer service, including handling escalations.
• Strong interpersonal, communication, and problem-solving skills with a keen eye for detail.
• Proficiency in Microsoft Office; CRM experience is a plus.

Responsibilities

• Proactively contact current clients to discuss their business needs and present renewal options.
• Sell registered agent services and compliance renewals.
• Offer expert advice on services, including registration renewals and registered agent services.
• Actively listen to client concerns and collaborate to find effective solutions.
• Educate clients on the advantages of our products and services.
• Respond to client inquiries promptly and professionally.
• Utilize an initial script for client interactions.
• Develop and manage your own client relationship process.
• Contribute to a positive and supportive team environment.

Skills

Customer service

Sales

CRM experience

Microsoft Office

Communication

Tools

CRM software

Job description

Nevada Corporate Headquarters, a Reno, NV-based firm, is seeking a Renewals Specialist to serve as the primary contact for existing clients, guiding renewals and service options. The role focuses on maintaining client relationships, advising on registrations and compliance, and driving satisfaction and retention.

Onsite at our Reno office, you will work within a fast-paced, customer-centric environment. Ideal candidates have 1–3 years in customer service, a sales mindset, and strong