Reno Onsite Renewals Specialist — Build & Retain Clients

Nevada Corporate Headquarters; Reno (NV); In loco; USD 28.000 - 34.000; Tempo pieno

Descrizione del lavoro

Nevada Corporate Headquarters in Reno, NV is seeking a Renewals Specialist. You will be the friendly voice and trusted resource for our existing clients, ensuring they have what they need to keep their businesses running smoothly and in full compliance.

By building lasting relationships and understanding each client's needs, you'll provide personalized solutions that help them thrive. The role is onsite at our Reno office with a focus on renewals, compliance, and customer satisfaction.

Competenze

• Minimum 1–3 years of customer service experience, with at least 1 year in a client-facing role.
• Experience in high-volume customer service, including handling escalations (desirable).
• Strong interpersonal, communication, and problem-solving skills.
• Proficiency in Microsoft Office; CRM experience is a plus.
• Growth mindset and receptiveness to coaching.
• A strong drive to achieve and exceed targets.
• Ability to work autonomously and maintain self-motivation.
• Consistent attendance and punctuality are essential.

Mansioni

• Proactively contact current clients to discuss their business needs and renewal options.
• Sell registered agent services and compliance renewals.
• Offer expert advice on services, including registration renewals and registered agent services.
• Actively listen to client concerns and collaborate to find effective solutions.
• Educate clients on the advantages of our products and services.
• Respond to client inquiries promptly and professionally.
• Utilize an initial script for client interactions.
• Develop and manage your own client relationship process.
• Contribute to a positive and supportive team environment.

Conoscenze

Customer service

Client facing

Communication

Problem solving

CRM experience

Strumenti

Microsoft Office

CRM

Descrizione del lavoro

Nevada Corporate Headquarters in Reno, NV is seeking a Renewals Specialist. You will be the friendly voice and trusted resource for our existing clients, ensuring they have what they need to keep their businesses running smoothly and in full compliance.

By building lasting relationships and understanding each client's needs, you'll provide personalized solutions that help them thrive. The role is onsite at our Reno office with a focus on renewals, compliance, and customer satisfaction.