Renewals Specialist

LegalZoom; Reno (NV); On-site; USD 28,000 - 34,000; Full time

Job summary

Nevada Corporate Headquarters, a Reno, NV-based firm, is seeking a Renewals Specialist to serve as the primary contact for existing clients, guiding renewals and service options. The role focuses on maintaining client relationships, advising on registrations and compliance, and driving satisfaction and retention.

Onsite at our Reno office, you will work within a fast-paced, customer-centric environment. Ideal candidates have 1–3 years in customer service, a sales mindset, and strong

Qualifications

• 1–3 years of customer service experience, with at least 1 year in a client-facing role.
• Experience in high-volume customer service, including handling escalations.
• Strong interpersonal, communication, and problem-solving skills with a keen eye for detail.
• Proficiency in Microsoft Office; CRM experience is a plus.

Responsibilities

• Proactively contact current clients to discuss their business needs and present renewal options.
• Sell registered agent services and compliance renewals.
• Offer expert advice on services, including registration renewals and registered agent services.
• Actively listen to client concerns and collaborate to find effective solutions.
• Educate clients on the advantages of our products and services.
• Respond to client inquiries promptly and professionally.
• Utilize an initial script for client interactions.
• Develop and manage your own client relationship process.
• Contribute to a positive and supportive team environment.

Skills

Customer service

Sales

CRM experience

Microsoft Office

Communication

Tools

CRM software

Job description

About Nevada Corporate Headquarters

Nevada Corporate Headquarters has been the corporate formation specialist for over twenty years. Founded in 1989, Nevada Corporate Headquarters, and its associated companies, have formed and represented over 70,000 Corporations and LLCs worldwide. We offer the most comprehensive range of services under one roof, including corporate business formation and strategy, tax planning, bookkeeping, estate and retirement planning. We are dedicated to providing the highest standard of customer service.

Description

Position at Nevada Corporate Headquarters About Nevada Corporate Headquarters Nevada Corporate Headquarters has been the corporate formation specialist for over twenty years. Founded in 1989, Nevada Corporate Headquarters, and its associated companies, have formed and represented over 70,000 Corporations and LLCs worldwide. We offer the most comprehensive range of services under one roof, including corporate business formation and strategy, tax planning, bookkeeping, estate and retirement planning. We are dedicated to providing the highest standard of customer service.

Overview

As a Renewals Specialist, you’ll be the friendly voice and trusted resource for our existing clients, playing a vital role in their ongoing success. You’ll ensure clients have everything they need to keep their businesses running smoothly and in full compliance. By building lasting relationships and understanding each client’s unique needs, you’ll provide personalized solutions that help them thrive. Your proactive support and genuine care make a real difference in client satisfaction and retention, helping strengthen our company’s reputation and growth.

This position will be onsite at our Reno, NV office.

You will

• Proactively contact current clients to discuss their business needs and present renewal options.
• Sell registered agent services and compliance renewals.
• Offer expert advice on services, including registration renewals and registered agent services.
• Actively listen to client concerns and collaborate to find effective solutions.
• Educate clients on the advantages of our products and services.
• Respond to client inquiries promptly and professionally.
• Utilize an initial script for client interactions.
• Develop and manage your own client relationship process.
• Contribute to a positive and supportive team environment.

You have

• Minimum 1-3 years of customer service experience, with at least 1 year in a client-facing role (sales preferred).
• Experience in high-volume customer service, including handling escalations (desirable).
• Strong interpersonal, communication, and problem-solving skills with a keen eye for detail.
• Proficiency in Microsoft Office; CRM experience is a plus.
• A growth-oriented mindset and receptiveness to coaching.
• A strong drive to achieve and exceed targets.
• An Ability to work autonomously and maintain self-motivation.
• Consistent attendance and punctuality are essential.

The compensation range for this role is $31,200 + commission and performance-based monthly incentive bonus.

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.