Renewals & Client Success Specialist

iSolved HCM; United States; Vor Ort; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

isolved HCM seeks a Customer Support Representative for the Renewals Team to manage renewals, cancellations, and client communications. You will work with clients, brokers, and internal teams to ensure a seamless customer experience while supporting growth and retention.

You will communicate via phone, email, and ticketing systems, coordinate with Treasury and other departments, and document all interactions accurately to support client retention efforts.

Qualifikationen

• Strong customer service and communication skills.
• Ability to learn new processes and systems quickly.
• Highly organized, detail-oriented, and self-motivated.
• Strong problem-solving and project coordination abilities.
• Comfortable managing multiple priorities in a fast-paced environment.
• Ability to work cross-functionally and build strong relationships.

Aufgaben

• Manage client renewals, cancellations, and software migration activities.
• Build strong relationships with clients, brokers, and external partners.
• Communicate professionally through phone, email, and ticketing systems.
• Coordinate with internal departments such as Treasury.
• Research and resolve client inquiries while ensuring timely follow-up.
• Perform data entry, auditing, and account maintenance with a high level of accuracy.
• Prioritize and manage multiple projects, tasks, and deadlines simultaneously.
• Accurately document client interactions and activity.
• Escalate issues as needed and contribute to client retention efforts.

Kenntnisse

Customer service

Communication

Organization

Problem solving

Cross-functional collaboration

Multitasking

Jobbeschreibung

isolved HCM seeks a Customer Support Representative for the Renewals Team to manage renewals, cancellations, and client communications. You will work with clients, brokers, and internal teams to ensure a seamless customer experience while supporting growth and retention.

You will communicate via phone, email, and ticketing systems, coordinate with Treasury and other departments, and document all interactions accurately to support client retention efforts.