Renewals Architect — Enterprise SaaS Growth & Retention

Airtable; United States; Remote; USD 88,000 - 115,000; Full time

Job summary

Airtable is seeking a Renewals Associate to own the renewals process, negotiate contracts, and uncover expansion opportunities across our Enterprise SaaS customer base. You will collaborate with Account Executives, Customer Success Managers, and other stakeholders to ensure customers derive value and renew on time.

You will build foundational renewal playbooks, report a rolling 90-day forecast, and target upsell/cross-sell at contract renewal to maximize revenue retention while maintaining

Qualifications

• 2+ years in quota-carrying post-sales or customer-success roles, preferably in enterprise SaaS.
• Proven negotiation skills with large, complex contracts.
• Experience collaborating with cross-functional teams (Rev Ops, Biz Tech, Sales, Success).
• Ability to develop new renewal processes and initiatives.
• Growth mindset, self-motivated and proactive team player.
• Strong understanding of enterprise SaaS and collaboration tools.
• Consistent track record of meeting personal and team goals.

Responsibilities

• Own and lead the renewals process with the account team to preserve contracts.
• Help build foundational renewal processes and playbooks.
• Engage with key decision-makers to identify requirements and unblock renewals.
• Maintain a rolling 90-day renewal forecast for your territory.
• Negotiate and execute renewal contracts with legal alignment.
• Identify upsell/cross-sell opportunities at renewal to drive growth.
• Develop renewal engagement playbooks to maximize revenue retention.

Skills

Quota-carrying post-sales

Negotiation

Cross-functional collaboration

Strategic growth mindset

Empathy & teamwork

Enterprise SaaS understanding

Goal-oriented & adaptable

Job description

Airtable is seeking a Renewals Associate to own the renewals process, negotiate contracts, and uncover expansion opportunities across our Enterprise SaaS customer base. You will collaborate with Account Executives, Customer Success Managers, and other stakeholders to ensure customers derive value and renew on time.

You will build foundational renewal playbooks, report a rolling 90-day forecast, and target upsell/cross-sell at contract renewal to maximize revenue retention while maintaining