Manager, Renewal Accounts

Divvy Cloud Corp.; Boston, Northern (MA, KY); Hybrid; USD 111,000 - 150,000; Full time

Job summary

Rapid7 is seeking an execution-focused leader to drive renewal performance, forecast accuracy, and team development across our Renewal Account Management organization. You will lead a high-performing team accountable for predictable retention outcomes and exceptional customer experiences.

You will mentor RAMs at multiple levels, establish renewal ownership standards, and guide teams through negotiations and risk management.

Qualifications

• 4+ years in SaaS renewals, account management, or commercial ownership.
• 2+ years of direct people leadership in commercial or customer-facing teams.
• Ability to drive retention outcomes and forecast accuracy.

Responsibilities

• Lead, coach, and scale a team of RAMs and leads.
• Own renewal performance and forecast accuracy for the book of business.
• Navigate complex negotiations, at-risk renewals, and customer escalations.
• Partner with Sales, Customer Success, Finance, and Legal for unified renewal execution.
• Maintain reporting using Salesforce, Clari, and forecasting tools.

Skills

SaaS renewals

People leadership

Retention forecasting

Cross-functional alignment

Analytical mindset

Commercial rigor

Cybersecurity industry experience

Tools

Salesforce

Clari

Job description

Rapid7 is seeking an execution-focused leader to drive renewal performance, forecast accuracy, and team development across our Renewal Account Management organization. In this role, you will lead a high-performing team accountable for predictable retention outcomes and exceptional customer experiences.

About the Team

The Renewal Account Management team powers Rapid7’s recurring revenue growth (ARR) by securing customer retention and driving commercial execution across our global customer base. We partner closely with Sales, Customer Success, Finance, and Operations to deliver high-quality renewal experiences and protect gross retention.

About the Role

As a Manager, Renewal Accounts, your primary responsibility will be to lead, coach, and scale a team of Renewal Account Managers while holding commercial accountability for retention performance and forecast accuracy. Specifically, your focus will be to:

• Lead, coach, and develop a team of Associate RAMs, RAMs, Sr. RAMs, and Team Leads to build confident commercial owners.
• Establish clear expectations for role execution, deal ownership, inspection cadences, and renewal accountability.
• Own overall renewal performance and forecast accuracy across the assigned book of business.
• Guide teams through complex negotiations, at-risk renewals, deal hygiene standards, and customer escalations.
• Partner cross-functionally with Sales, Customer Success, Channel, Finance, and Legal to ensure unified renewal execution.
• Maintain operational excellence and accurate reporting using Salesforce, Clari, and internal forecasting tools.
• Monitor renewal health signals, identify systemic risks, and implement strategy, pricing, and policy governance.
• Reinforce renewal playbooks, framework execution, and continuous enablement in partnership with leadership.

The skills and qualities you'll bring include

• Bring 4+ years of SaaS renewals, account management, or commercial ownership experience.
• Demonstrate 2+ years of direct people leadership experience managing commercial or customer-facing teams.
• Hold yourself and others responsible for driving retention outcomes, forecast accuracy, and clear deal ownership standards.
• Build a global network and work across boundaries with Sales, Customer Success, Finance, and Legal to create alignment.
• Think big and act small by breaking renewal targets into actionable milestones, cadence discipline, and operating rhythms.
• Embrace difficult conversations, actively listen, and check for understanding during complex commercial negotiations and risk escalations.
• Display advanced proficiency in Salesforce, Clari, and modern revenue forecasting platforms.
• Exhibit a strong analytical mindset, commercial rigor, and a track record of driving predictable retention results at scale.
• Bring background experience within the cybersecurity or enterprise SaaS industry.
• Embody Rapid7's core values to foster a culture of excellence that drives meaningful impact and collective success.

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences.

#LI-MCR

About Rapid7

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.

Protecting 11,500+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.

Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range.

The annual salary range for this role, depending on location, is:

United States: $110,500.00 - 149,500.00 USD Annual

Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.