Renewable Energy Customer Care Specialist

Search Services; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Our Client, a leading renewable energy provider, is expanding its Customer Care Department and seeking dedicated Customer Service Representatives to join the team in Houston, TX. You will handle inquiries, resolve issues, and ensure a seamless service experience.

As the primary contact for customers, you’ll answer calls, document interactions, and coordinate with internal teams to resolve issues promptly. Bilingual in Spanish is a plus and helps support a diverse customer base.

Qualifications

• Associate’s degree or 3+ years in a service-oriented field.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent verbal and written communication skills.

Responsibilities

• Resolve customer service issues accurately and efficiently.
• Answer incoming customer calls and provide complete resolution to inquiries or concerns.
• Maintain professionalism and adhere to quality guidelines during all customer interactions.
• Coordinate with internal departments to resolve customer issues promptly.
• Document all customer interactions, updates, and resolutions accurately in the system.
• Follow up with customers in writing when necessary.
• Flag accounts appropriately to avoid unnecessary collections or service interruptions.
• Issue reconnect orders as needed.
• Respond to customer emails and return calls from the external call center where issues remain unresolved.
• Enter account adjustments following company policies and business rules.
• Manage and resolve customer complaints consistently within company guidelines.
• Maintain up-to-date knowledge of company systems, policies, and procedures to support effective issue resolution.

Skills

Verbal and written communication

Attention to detail

Bilingual in Spanish (preferred)

Education

Associate’s Degree or equivalent

Tools

Microsoft Office Suite

Job description

Our Client, a leading renewable energy provider, is expanding its Customer Care Department and seeking dedicated Customer Service Representatives to join the team in Houston, TX. You will handle inquiries, resolve issues, and ensure a seamless service experience.

As the primary contact for customers, you’ll answer calls, document interactions, and coordinate with internal teams to resolve issues promptly. Bilingual in Spanish is a plus and helps support a diverse customer base.