Remote Customer Experience Specialist

CleanChoice Energy; United States; Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Robust benefits package

Job summary

CleanChoice Energy, a national renewable energy company, is seeking a Customer Experience Specialist to join the Customer Experience team. This 100% remote, entry-level role focuses on customer support, issue resolution, and education to promote retention and revenue opportunities.

Responsibilities include handling inquiries via phone, email, chat, or in-person interactions, maintaining CRM records, and delivering high-quality service.

Qualifications

• High School Diploma or bachelor's degree preferred.
• Previous customer service experience preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical-thinking abilities.
• Empathetic and patient with customers.
• Adept at overcoming objections.
• Proficient with Salesforce and customer support tools.
• Detail-oriented with strong organizational skills.
• English and Spanish bilingual a plus.

Responsibilities

• Provide prompt and courteous customer assistance via phone, email, chat, or in-person interactions to achieve first-call resolution (FCR)
• Investigate and resolve customer inquiries, concerns, and issues efficiently
• Develop a deep understanding of products/services to address inquiries and provide relevant information
• Maintain thorough and accurate customer interactions and transaction records using our CRM system
• Educate customers on product features, benefits, and best practices
• Ensure that all customer interactions meet or exceed company standards for professionalism and quality

Skills

Excellent communication

Problem-solving

Empathetic

Overcoming objections

Attention to detail

Organizational skills

Education

High School Diploma or Bachelor's degree preferred

Tools

Salesforce

Job description

CleanChoice Energy, a national renewable energy company, is seeking a Customer Experience Specialist to join the Customer Experience team. This 100% remote, entry-level role focuses on customer support, issue resolution, and education to promote retention and revenue opportunities.

Responsibilities include handling inquiries via phone, email, chat, or in-person interactions, maintaining CRM records, and delivering high-quality service.