Customer Operations Partner, Renewable Energy

Novasourcepower; Houston (TX); On-site; USD 65,000 - 75,000; Full time

Job summary

NovaSource is seeking a Customer Operations Coordinator in Houston, TX to serve as a customer-facing operational partner. The role translates customer expectations into coordinated action across its solar PV and energy storage portfolios, building trusted relationships and ensuring timely attention to commitments.

You will support an assigned portfolio, collaborating with Commercial, Regional Directors, Area Managers, Performance Engineering, Warranty, and Planning to facilitate cross-functional

Qualifications

• Associate degree or equivalent experience.
• 3+ years in customer-facing operations or related roles.
• Experience coordinating issues across technical and operational teams; proficient with MS Office.
• Ability to organize complex information and coordinate across teams without direct supervision.
• Strong written and verbal communication skills for customer-facing discussions.
• Preferred: renewable energy, CMMS platforms, warranty coordination, scorecards, and QBRs.

Responsibilities

• Serve as a day-to-day operational coordination contact for assigned strategic customers.
• Build relationships with customer stakeholders and understand priorities and concerns.
• Participate in customer operations meetings and QBRs; present updates and facilitate discussions.
• Coordinate timely responses to customer questions with technical owners.
• Communicate material status changes, milestones, and issues requiring customer attention.
• Maintain customer-specific action registers with owners, deadlines, and closure criteria.
• Drive follow-through by coordinating across Field Operations, Performance Engineering, Planning, Warranty, and Commercial.
• Identify stalled issues or missing information and escalate as needed.
• Coordinate customer-facing recovery plans for unresolved service delivery issues.
• Ensure documentation and closure of commitments from meetings and QBRs.
• Provide visibility into warranty cases, OEM responses, and ETA on parts.

Skills

Communication

Organization

Cross-functional coordination

Customer relationships

Education

Associate degree in business, operations, engineering technology, or related

Tools

Microsoft Excel

PowerPoint

Microsoft 365

Job description

NovaSource is seeking a Customer Operations Coordinator in Houston, TX to serve as a customer-facing operational partner. The role translates customer expectations into coordinated action across its solar PV and energy storage portfolios, building trusted relationships and ensuring timely attention to commitments.

You will support an assigned portfolio, collaborating with Commercial, Regional Directors, Area Managers, Performance Engineering, Warranty, and Planning to facilitate cross-functional