Remote Workplace Experience Lead

Compass Group USA; Minneapolis (MN); On-site; USD 80,000 - 81,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Compass Group USA's Flik Hospitality Group seeks a Workplace Ambassador Area Manager to oversee operations across locations, lead teams onsite and remotely, and ensure service excellence. Reporting to the Program Manager, you will drive engagement, policy compliance, and continuous improvement while collaborating with facilities, technology, and vendors.

You will mentor supervisors, manage budgets, and uphold high standards of workplace operations and guest experience across diverse sites.

Qualifications

• 3+ years of operations experience.
• 3+ years of experience coordinating project activities and resources.
• 2+ years of operations leadership experience; experience managing remote teams is preferred.
• 3+ years of customer service experience with demonstrated hospitality and service skills.
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
• Excellent verbal and written communication skills, including the ability to present to audiences in person and virtually.
• Advanced ability to prioritize tasks, review work for quality, and manage moderately complex issues and projects independently.
• Demonstrated adaptability, sound judgment, and effectiveness when working with operations staff, peers, and next-level managers.
• Experience in workplace operations, office services, facilities support, scheduling, or ticketing systems.
• Background in hospitality, communications, employee engagement, event planning, or customer experience.
• Experience supporting flexible seating, shared desks, meeting rooms, or workplace policy compliance.
• Experience analyzing operational metrics to identify trends, service opportunities, and process improvements.
• Ability to travel to assigned locations as needed, up to 25%.

Responsibilities

• Lead Workplace Ambassador operations across assigned locations, providing visible, approachable, and solutions-oriented leadership onsite and remotely.
• Partner with program, contract, and area managers to deliver Workplace Ambassador initiatives, projects, and budgets.
• Ensure supervisors and site teams effectively manage daily operations, floor walks, employee engagement, service recovery, and issue resolution.
• Maintain consistent procedures for employee support, shared desks, meeting rooms, workplace issues, engagement activities, and policy compliance.
• Monitor events and in-office activities to support employee and guest satisfaction and timely problem resolution.
• Recruit, hire, onboard, train, coach, and retain team members who demonstrate strong hospitality and service skills.
• Mentor supervisors and site teams, provide day-to-day HR guidance, and support performance management and professional development.
• Advise supervisors on operational challenges and uplift significant concerns to program leadership or the Wells Fargo client, as appropriate.
• Maintain a strong working knowledge of Workplace Ambassador, Supervisor, and related support roles to reinforce clear accountability and consistent execution.
• Support new hires, relocating employees, and employees using flexible or shared workspaces.
• Promote workplace engagement and community by partnering with supervisors, site leaders, and coordinators on employee activities.
• Gather feedback on flexible seating and the overall workplace experience, then communicate themes and recommendations to appropriate stakeholders.
• Address employee and client inquiries tactfully, professionally, and confidentially in accordance with company policies.
• Partner with facilities, technology, life safety, badge access, vendors, and other support teams to resolve workplace issues promptly.
• Ensure service issues are recorded in the appropriate system, assigned for follow-up, and monitored through resolution.
• Maintain meeting room standards and coordinate corrective action for room, technology, and audiovisual maintenance issues.
• Build trusted stakeholder relationships through responsive communication, clear ownership, and effective follow-through.
• Review monthly metrics, identify trends, and recommend improvements to service delivery, employee experience, ticket resolution, compliance, and program consistency.
• Monitor compliance with workplace, clear desk, neighborhood seating, and related policies, coordinating resolution of concerns when needed.
• Identify cost-saving and operational-efficiency opportunities while maintaining high service standards.
• Lead, manage, or provide subject-matter expertise for projects and initiatives that improve workplace operations.

Skills

Operations

Project coordination

Leadership

Customer service

MS Office

Communication

Prioritization

Adaptability

Workplace ops

Hospitality

Employee engagement

Event planning

Travel readiness

Tools

Microsoft Office Suite

Job description

Compass Group USA's Flik Hospitality Group seeks a Workplace Ambassador Area Manager to oversee operations across locations, lead teams onsite and remotely, and ensure service excellence. Reporting to the Program Manager, you will drive engagement, policy compliance, and continuous improvement while collaborating with facilities, technology, and vendors.

You will mentor supervisors, manage budgets, and uphold high standards of workplace operations and guest experience across diverse sites.