Onsite Experience Concierge

Compass Group USA; Minneapolis (MN); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Résumé du poste

Compass Group USA's Flik Hospitality is seeking a Workplace Ambassador to create a welcoming, safe, and functional workplace. As an on-site resource, you will assist employees and visitors, coordinate with service partners, and help foster a positive employee experience.

You will greet people, provide directions, support room setups, monitor space readiness, and escalate issues to Facilities and Technology.

Qualifications

• Service-focused, flexible, collaborative, and comfortable engaging with employees and visitors.
• Strong relationship-building, communication, and problem-solving skills, with the ability to remain calm under pressure.
• Basic technology troubleshooting skills and proficiency in Outlook, Excel, Word, and PowerPoint.
• Ability to work the assigned on-site schedule, maintain appropriate coverage, and remain mobile for most of the day.
• Comfortable performing light room-setup tasks safely and requesting additional support when needed.

Responsabilités

• Welcome employees and visitors; provide workplace assistance, directions, escorts, site tours, and local information.
• Educate employees about workplace resources, amenities, and protocols, and support new hires and employees relocating to the site.
• Conduct proactive floor walks, remain visible and mobile, and monitor the readiness of workspaces, meeting rooms, shared areas, amenities, and office supplies.
• Assist with light conference room setup and reconfiguration, following safety procedures and coordinating additional support when needed.
• Identify workplace, technology, cleanliness, maintenance, safety, and access concerns; perform basic troubleshooting and coordinate AV support when appropriate.
• Submit, track, elevate, and follow up on service requests through resolution in partnership with the responsible teams.
• Identify recurring issues and collaborate with Facilities and Technology teams on preventive solutions.
• Support workplace engagement activities and events with the Site Leader and other stakeholders.
• Gather employee feedback, communicate recurring themes, and connect employees with relevant resources.
• Build strong partner relationships and follow established service and escalation standards.
• Assist with wayfinding, room reservations, scheduling issues, meeting-space readiness, and other conference center needs in partnership with the Connections team.

Connaissances

Service orientation

Relationship building

Communication

Problem solving

Outlook

Excel

Word

PowerPoint

On-site mobility

Team collaboration

Outils

Microsoft Office

Description du poste

Compass Group USA's Flik Hospitality is seeking a Workplace Ambassador to create a welcoming, safe, and functional workplace. As an on-site resource, you will assist employees and visitors, coordinate with service partners, and help foster a positive employee experience.

You will greet people, provide directions, support room setups, monitor space readiness, and escalate issues to Facilities and Technology.