Workplace Experience Leader — Area Manager

Compass Group USA; Chandler (AZ); Sur place; USD 80 000 - 81 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Paid Time Off

Retirement Plan

Résumé du poste

Flik Hospitality Group is hiring a Workplace Ambassador Area Manager to oversee operations across multiple locations, ensuring service consistency and effective collaboration with workplace, facilities, tech, life safety, badge access and vendor teams.

Reporting to the Workplace Ambassador Program Manager, you will enable supervisors and site teams to deliver an exceptional workplace experience, using metrics to improve processes and drive engagement. Travel up to 25% may be required.

Qualifications

• 3+ years of operations experience.
• 3+ years coordinating project activities and resources.
• 2+ years of operations leadership experience; remote teams preferred.
• 3+ years of customer service experience with hospitality focus.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Excellent verbal and written communication skills.

Responsabilités

• Lead Workplace Ambassador operations across locations, onsite and remote.
• Collaborate with program, contract, and area managers on initiatives and budgets.
• Ensure daily operations, floor walks, engagement, service recovery and issue resolution.
• Maintain procedures for employee support, shared desks, meeting rooms and policy compliance.
• Monitor events to support satisfaction and timely problem resolution.

Connaissances

Ops leadership

Customer service

Communication

Hospitality

Project coordination

Outils

Microsoft Office

Description du poste

Flik Hospitality Group is hiring a Workplace Ambassador Area Manager to oversee operations across multiple locations, ensuring service consistency and effective collaboration with workplace, facilities, tech, life safety, badge access and vendor teams.

Reporting to the Workplace Ambassador Program Manager, you will enable supervisors and site teams to deliver an exceptional workplace experience, using metrics to improve processes and drive engagement. Travel up to 25% may be required.