Workplace Experience Supervisor

Compass Group USA; San Leandro (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA's FLIK Hospitality is seeking a Workplace Ambassador Supervisor to provide daily guidance to Workplace Ambassadors and maintain a safe, functional flexible-workspace environment. The role requires strong interpersonal skills, sound judgment, and the ability to build trusted relationships with employees, business partners, vendors, and site stakeholders.

Based in the San Francisco Bay Area with locations including San Leandro, this role involves coaching, coordinating work

Qualifications

• Hospitality-minded, service-oriented professional who enjoys working with people.
• Ability to investigate workplace concerns and drive timely resolution.
• Strong interpersonal and relationship-building skills with employees and partners.
• Commitment to a welcoming, professional workplace experience.
• Ability to stay calm and solutions-focused in a fast-paced corporate environment.
• Experience guiding or coaching others in hospitality or facilities roles.

Responsibilities

• Provide day-to-day direction, coaching, and support to Workplace Ambassadors.
• Log and monitor employee and workplace issues using work order systems.
• Coordinate work order activity with Facilities, vendors and support teams.
• Support understanding of workplace guidelines and site practices.
• Provide local site information and visitor support.
• Plan and execute localized workplace events and engagement activities.
• Conduct workplace tours and train Ambassadors to host tours.
• Assist with onboarding and coaching Ambassadors across sites.
• Prepare operational updates and reporting for leadership decisions.

Skills

Interpersonal skills

Communication

Customer service

Teamwork

Job description

Compass Group USA's FLIK Hospitality is seeking a Workplace Ambassador Supervisor to provide daily guidance to Workplace Ambassadors and maintain a safe, functional flexible-workspace environment. The role requires strong interpersonal skills, sound judgment, and the ability to build trusted relationships with employees, business partners, vendors, and site stakeholders.

Based in the San Francisco Bay Area with locations including San Leandro, this role involves coaching, coordinating work