Workplace Experience Supervisor

Compass Group USA; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Flik Hospitality, part of Compass Group USA, seeks a Workplace Ambassador Supervisor to provide daily support and guidance to Workplace Ambassadors across San Francisco, San Leandro, or Concord. This role emphasizes customer service, a safe and functional flexible-workspace environment, and strong interpersonal skills to build trusted relationships with employees, partners, and vendors.

You'll log and monitor issues in ticket systems, coordinate work orders with Facilities, and help coordinate

Qualifications

• Experience in hospitality, workplace services, or corporate office environments.
• Ability to investigate workplace concerns, follow through, and drive resolution.
• Strong interpersonal and professional communication with employees and partners.
• Comfortable coaching and coordinating coverage across multiple sites.

Responsibilities

• Provide day-to-day direction, coaching, and support to Workplace Ambassadors to ensure consistent service delivery and professional standards.
• Log, monitor, and follow up on employee and workplace issues using workplace systems and ticket tools.
• Coordinate work order activity, document requests, track status, and partner with Facilities and vendors for timely resolution.
• Support understanding of workplace guidelines and site practices with a helpful approach.
• Provide local site information, directions, and resources to employees and visitors.
• Plan localized events and provide day-of support for enterprise-wide site events when needed.
• Conduct workplace tours and train Ambassadors to host tours for employees and visitors.
• Assist with onboarding and coaching Ambassadors across nearby locations.
• Prepare and share operational updates and reporting to inform leadership decisions.

Skills

Hospitality-minded

Customer service

Interpersonal skills

Communication skills

Relationship-building

Positive flexible patient

Job description

Flik Hospitality, part of Compass Group USA, seeks a Workplace Ambassador Supervisor to provide daily support and guidance to Workplace Ambassadors across San Francisco, San Leandro, or Concord. This role emphasizes customer service, a safe and functional flexible-workspace environment, and strong interpersonal skills to build trusted relationships with employees, partners, and vendors.

You'll log and monitor issues in ticket systems, coordinate work orders with Facilities, and help coordinate