Remote Workforce Manager - Real-Time Staffing & Analytics

MAXIMUS

Wichita (KS)

On-site

USD 92,000 - 120,000

Full time

3 days ago

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Benefits offered by this job

Annual bonus

Health insurance

401(k) matching

Unlimited PTO

Wellness program

Tuition reimbursement

Employee discounts

Job summary

Maximus is actively hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team. The role leads workforce management operations in a contact center, forecasting and scheduling staffing resources, monitoring performance in real time, and delivering data-driven insights for operational decisions.

The ideal candidate will have strong experience in workforce planning, analytics, and cross-functional collaboration to improve staffing strategies and processes.

Qualifications

Bachelor's degree required or equivalent combination of education and experience.
5+ years of relevant professional experience in workforce management or operations.
Experience supervising staff and coordinating cross-functional teams.

Responsibilities

Oversee daily operations of the program, including staffing, performance monitoring, and QA oversight.
Ensure compliance with contract requirements, regulations, and policies.
Manage direct reports and subcontractors to support program tasks.
Develop and implement operational policies with stakeholders.
Monitor key performance indicators and drive data-driven improvements.

Skills

Forecasting

Staffing

Real-time monitoring

Team leadership

Data analysis

Education

Bachelor's degree

Tools

CRM systems

Workforce management tools

Job description

The ideal candidate will have strong experience in workforce planning, analytics, and cross-functional collaboration to improve staffing strategies and processes.

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