Workforce Manager - Real-Time Staffing & Analytics

MAXIMUS; Morgantown (WV); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Annual bonuses

Comprehensive insurance

401K plan with company match

Unlimited time off

Wellness resources

Tuition reimbursement

Employee discounts

Job summary

Maximus is seeking a Workforce Manager to lead our Kentucky Health Benefits Exchange Team. The role focuses on forecasting, scheduling, real-time monitoring, and data-driven insights to optimize staffing and service delivery.

The candidate should bring strong workforce planning experience, analytical skills, and a history of cross-functional collaboration to improve staffing strategies and operational processes. This is a contract-award dependent role with full-time potential.

Qualifications

• Bachelor's degree in a related field and 5+ years of professional experience required.
• 3+ years of supervising/managing staff required.
• 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Responsibilities

• Oversee daily operations for a program including staffing, performance monitoring, quality assurance, training, and subcontractor management.
• Ensure project compliance with contract requirements and applicable regulations.
• Manage direct reports and cost-effective operation of all project tasks.
• Collaborate with Managers to coordinate activities across teams.
• Develop and implement operational policies and procedures with key stakeholders.
• Establish and maintain relationships with clients and external entities.
• Monitor performance against internal and client KPIs; drive improvements.
• Develop staff performance goals and monitor achievement.

Skills

Scheduling

Forecasting

Real-time monitoring

Mentoring teams

Cross-functional collaboration

Education

Bachelor's degree in Business Administration or related field

Bachelor's degree in relevant field

Tools

Workforce management tools

CRM systems

Other relevant software

Job description

Maximus is seeking a Workforce Manager to lead our Kentucky Health Benefits Exchange Team. The role focuses on forecasting, scheduling, real-time monitoring, and data-driven insights to optimize staffing and service delivery.

The candidate should bring strong workforce planning experience, analytical skills, and a history of cross-functional collaboration to improve staffing strategies and operational processes. This is a contract-award dependent role with full-time potential.